Patient Care Specialist
Sentara Hospitals•South Boston, VA
•Onsite
About The Position
Sentara Behavioral Health Services is hiring a full-time Patient Care Specialist in South Boston, Virginia. The position provides non-clinical support in a physician’s office and helps ensure an excellent patient experience through complex administrative tasks that support patient care delivery. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. The role emphasizes teamwork in supporting patient care.
Requirements
- High school diploma or equivalent.
- Three years of customer service experience.
- One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
Responsibilities
- Provide non-clinical support within a physician’s office.
- Perform complex administrative tasks to support patient care delivery.
- Answer phones.
- Schedule appointments.
- Answer patient questions.
Benefits
- Medical, dental, and vision plans
- Adoption, fertility, and surrogacy reimbursement up to $10,000
- Paid time off and sick leave
- Paid parental and family caregiver leave
- Emergency backup care
- Long-term and short-term disability and critical illness plans
- Life insurance
- 401(k)/403(b) with employer match
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
- Student debt pay down up to $10,000
- Pet insurance
- Legal resources plan
- Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
- Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
