Patient Care Specialist

Tactical Rehabilitation • Box Elder, SD

20d • Onsite

About The Position

Patient Care Specialist 1 (PCS1) is an entry-level role focused on helping patients with medical equipment, explaining its proper use, and providing patient care in an office environment. The specialist responds to patient inquiries and complaints, schedules appointments, processes equipment orders, verifies documentation, and maintains accurate patient records. The role also includes equipment sanitation and maintenance, basic troubleshooting, inventory assistance, and maintaining an organized office. The position operates in an office or satellite environment and routinely uses standard office equipment. Travel is primarily local during the business day, though travel between satellite locations and out-of-town or overnight travel may be required. The role has no supervisory responsibilities. Advancement to PCS2 requires at least two years in a PCS1 role or equivalent experience, at least 12 months of consistent measurable performance, completion of the Orientation checklist, COF certification, and proficiency in advanced patient fittings and troubleshooting.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, including active listening.
• Service-oriented approach and ability to report patient grievances.
• Competence with Office Suite or analogous office programs.
• Integrity, honesty, transparency, and respect in patient and workplace interactions.
• Commitment to avoiding actions that could cause harm to a patient.
• Comfort interacting with patients' feet and being in a patient's personal space for required measurements.
• Working knowledge of office equipment such as fax machines, copiers, printers, and PCs, and ability to perform basic preventive maintenance.
• Attention to detail when entering and updating electronic medical record and printed data.
• Ability to maintain cleanliness and sanitation standards for the office and equipment.
• Ability to complete equipment orders within 24 hours and respond to patient inquiries within 24 hours.
• Ability to maintain 95% accuracy in patient documentation and consistently comply with KPIs.
• Ability to obtain COF certification within 12 months of hire.
• Ability to learn catalogue DME products within 12 months of hire.
• Prolonged sitting at a desk and working on a computer; ability to lift 15 pounds at times.
• Ability to physically manipulate patients' limbs for casting and measuring.
• Ability to walk, bend, stand, kneel, and reach constantly during a workday shift.
• Sufficient near and distant visual acuity to maintain records, recognize people, and understand written directions.
• Ability to speak and hear sufficiently to understand and give directions.
• Fine motor skills adequate for scheduling and preparing patients, equipment, and supplies for treatment.

Nice To Haves

• Associate degree.
• Six months of experience providing patient services in a healthcare setting, medical office, sports rehabilitation, fitness, or retail environment.
• Basic knowledge of the U.S. military, prior service, or being a family member or spouse of an active-duty service member or veteran.

Responsibilities

• Assist patients with fitting medical equipment and provide usage instructions.
• Process patient equipment orders, verify documentation, and complete equipment orders within 24 hours.
• Maintain accurate patient records and documentation, with 95% accuracy.
• Ensure proper sanitation and maintenance of medical equipment and maintain office cleanliness.
• Provide basic troubleshooting support for equipment issues.
• Comply with safety regulations, company policies, and procedures.
• Schedule patient appointments and respond to patient inquiries within 24 hours.
• Complete the Orientation and Annual Competencies Checklist.
• Obtain COF certification within 12 months of hire.
• Assist with inventory management as needed.
• Become familiar with products in the catalogue and OHI (other health insurance).
• Assist with patient questions and complaints, report patient grievances, and provide service-oriented care.
• Clean the office daily and maintain an organized workspace.
• Perform other duties as assigned by management.
• Meet performance expectations, including consistent compliance with key performance indicators.
• Maintain patient safety and interact respectfully with patients during measurements and fittings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED