Patient Care Specialist

Össur • Las Vegas, NV

27d

About The Position

The Patient Care Specialist facilitates an excellent patient experience and supports clinic operations for an assigned prosthetics and/or orthotics medical practice. The role includes welcoming and registering patients, maintaining complete chart documentation, and supporting clinical and technical staff. The position operates in a professional office environment and routinely uses standard office equipment. The employee regularly talks or hears and frequently stands, walks, handles or feels objects, reaches or pulls with the hands and arms, bends, and squats.

Requirements

• High school diploma or GED equivalent required.
• Demonstrated ethical conduct, problem-solving and analysis, communication proficiency, and computer proficiency.
• Excellent interpersonal skills, including the ability to interact tactfully, knowledgeably, and service-orientedly with patients, physicians, and coworkers.
• Detail-oriented.

Nice To Haves

• One to two years of medical office experience using EMR systems or an equivalent skill set.
• Experience working in the healthcare industry.

Responsibilities

• Answer telephone inquiries, direct callers to appropriate personnel, or initiate triage emails for clinical personnel to respond to.
• Schedule appointments and verify and update patient demographics, referral sources, and insurance information in the Electronic Medical Record (EMR).
• Obtain copies of insurance cards, driver’s licenses, and other documentation from referral sources and scan relevant items into the EMR.
• Maintain complete patient records in the EMR according to company policies.
• Request documentation from physicians and other healthcare providers and ensure it is included in the patient’s medical record before product delivery and claim submission.
• Verify patient insurance benefits, explain relevant payment and billing or collection policies, and collect patient responsibility payments.
• Maintain a clean, orderly, and safe environment for patients and visitors; follow infection-control and safety procedures; take patient height and weight and review relevant medical history; and prepare treatment rooms and patient care areas.
• Provide administrative support to the practice, promote paperless work, and use technology-based processes to improve operational efficiency.
• Assist with marketing efforts to build relationships with local referral sources.
• Maintain professional relationships with patients, referral sources, and clinical and non-clinical employees.
• Maintain product and administrative technical knowledge by participating in ongoing training and development courses.
• Perform other duties as assigned.

Benefits

• Tailored onboarding and a buddy system.
• Continuous learning through e-learning, training, and language courses.
• Competitive compensation packages.
• Medical, dental, and vision benefits.
• 401(k) retirement plan with employer matching contribution.
• Eight paid holidays.
• Thirteen vacation days, a birthday day, and two volunteer days.
• Eight sick days within the first year of employment.
• Paid parental bonding.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED