Patient Care Specialist

ForMotion • Houston, TX

8d • Onsite

About The Position

The Patient Care Specialist facilitates an excellent patient experience and supports clinic operations for an assigned prosthetics and/or orthotics medical practice. The role greets and registers patients, compiles complete chart documentation, and supports clinical and technical staff. It also provides administrative support, assists with referral-source relationships and marketing efforts, and maintains professional relationships with patients, referral sources, and clinic employees.

The position operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to talk or hear and frequently to stand, walk, handle or feel objects, reach or pull with the hands and arms, bend, and squat.

Requirements

• High school diploma or GED equivalent.
• Demonstrated communication, problem-solving, computer, and interpersonal skills, including the ability to interact tactfully and service-orientedly with patients, physicians, and coworkers.
• Attention to detail.

Nice To Haves

• One to two years of medical office experience using EMR systems, or an equivalent skill set.
• Experience working in the healthcare industry.

Responsibilities

• Answer telephone inquiries, direct callers to appropriate personnel, or initiate triage emails for clinical staff.
• Schedule appointments and verify and update patient demographics, referral sources, and insurance information in the Electronic Medical Record (EMR).
• Obtain insurance cards, driver's licenses, and other documentation from referral sources, and scan relevant items into the EMR.
• Maintain complete patient records in the EMR in accordance with company policies.
• Request documentation from physicians and other healthcare providers and ensure it is included in the patient's medical record before product delivery and claim submission.
• Verify insurance benefits, explain relevant payment and billing or collection policies, and collect patient-responsibility payments.
• Maintain a clean, orderly, and safe environment for patients and visitors, following applicable infection-control and safety procedures.
• Take patient height and weight and review relevant medical history with patients.
• Prepare treatment rooms and patient-care areas.
• Provide administrative support to the practice as needed.
• Promote a paperless work environment and full use of technology-based processes to improve operational efficiency.
• Assist with marketing efforts to build relationships with local referral sources.
• Maintain professional relationships with patients, referral sources, and clinical and non-clinical employees.
• Maintain product and administrative technical knowledge by participating in ongoing training and development courses.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement plan with employer matching contribution.
• Eight paid holidays.
• Thirteen vacation days, a birthday day off, and two volunteer days.
• Eight sick days within the first year of employment.
• Paid parental bonding.
• Tailored onboarding and a buddy system.
• Ongoing learning through e-learning, training, and language courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED