Patient Care Specialist III

Millennium Physician Group • Plant City, FL

4d

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that serves communities through a value-based care model focused on improving patient outcomes and the healthcare experience. As part of Mosaic Health, it delivers coordinated, patient-centered care and partners with health plans, providers, and community organizations to improve population health.

The Patient Care Specialist III coordinates advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations. The role serves as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting consistent execution across the team.

Working under limited supervision, this position resolves non-routine operational problems and takes on projects requiring analysis and cross-functional input. Its decisions affect team output and the quality of administrative or operational processes. The specialist independently determines methods for new assignments, recommends process changes, and may informally guide entry-level employees.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed