Patient Care Specialist III

Millennium Physician Group • Plant City, FL

6d • $19 - $29

About The Position

Millennium Physician Group is a comprehensive primary care practice in Florida that uses a value-based care model. As part of Mosaic Health, the organization delivers coordinated, patient-centered care and works with health plans, providers, and community organizations to improve population health.

The Patient Care Specialist III coordinates advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations. The role serves as a knowledgeable resource on patient access processes, system workflows, and front office standards, supporting consistent execution across the team.

Working under limited supervision, the specialist resolves non-routine operational problems and handles projects requiring analysis and cross-functional input. Decisions affect team output and the quality of administrative or operational processes. The specialist independently determines methods for new assignments, recommends process changes, and may informally guide entry-level employees.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed