CFS - Patient Care Representative
US Eye•Venice, FL
About The Position
Center For Sight is a multi-specialty physician group providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. The Patient Care Representative helps maintain a friendly, professional environment and serves as a first and last point of contact for patients. The role requires a polite, attentive, and organized approach to supporting the patient experience. This full-time position is located in [CITY, STATE]. Travel to other locations may be necessary. The days and hours are not specified.
Requirements
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Ability to work under pressure and respond positively to patient requests.
- Ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
- Knowledge of relevant materials, methods, instruments, and equipment.
Nice To Haves
- Associate’s degree.
Responsibilities
- Greet and direct patients, visitors, and staff upon entering the practice; monitor reception areas and provide assistance as needed.
- Provide a pleasant, prompt patient check-in by verifying necessary information and helping with questions about questionnaires and forms.
- Print daily team and physician schedules.
- Assist walk-in patients, scheduling inquiries, and prescription or record pickups.
- Share relevant information using telephone and computer software systems.
- Cross-check and update next-day charts using the appointment schedule.
- Maintain an orderly workspace that supports patient and staff safety and protects information integrity.
- Make appointment confirmation calls based on the patient appointment schedule.
- Collect copayments, fees for non-covered services, and outstanding account balances during checkout.
- Complete requested reports and forms.
- Perform additional administrative responsibilities as needed.
Benefits
- 401(k) company match
- Medical insurance
- Dental insurance
- Vision benefits
- Paid parental leave
- Flexible spending accounts
- Disability insurance
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
