Lake Eye Associates - Patient Care Representative

US Eye•Tavares, FL

19h•Onsite

About The Position

Lake Eye Associates is seeking a Patient Care Representative to join their team. This role is responsible for maintaining a friendly, professional environment as the first and last point-of-contact for patients. The ideal candidate will be polite, attentive, and organized to enhance the overall patient experience. US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. They are a leading multi-specialty physician group providing care in ophthalmology, optometry, dermatology and facial surgery across Florida, the Carolinas and Virginia.

Requirements

Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Ability to follow oral and written instructions.
Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
High school diploma
Prior experience in a customer service role
Must be able to work under pressure and respond to patient requests in a positive manner

Responsibilities

Greet and direct all patients, visitors, and staff upon entry of the practice.
Monitor the reception areas throughout the day and provide assistance as needed.
Verification of insurance coverage for patients.
Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
Cross-check and update next-day charts as evidenced by the appointment schedule.
Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
Complete appointment confirmation calls based on the patient appointment schedule.
Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
Fill out essential reports and forms as requested.