CFS - Patient Care Representative
About The Position
Center For Sight is a multi-specialty physician practice providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. Patient Care Representatives create a friendly, professional environment and serve as an initial and final point of contact for patients. They support an attentive, organized, and positive patient experience through reception, check-in and check-out, communications, scheduling support, and administrative work. This is a full-time position located in Sarasota, Florida. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. Travel to other locations may be necessary.
Requirements
- High school diploma.
- Experience with Microsoft Office products.
- Prior experience in a customer service role.
- Ability to work under pressure and respond positively to patient requests.
- Ability to read, write, and perform mathematical calculations.
- Ability to follow oral and written instructions.
- Ability to multitask, work in a fast-paced environment, and manage time to meet organizational deadlines and requirements.
- Demonstrated knowledge of relevant materials, methods, instruments, and equipment.
Nice To Haves
- Associate’s degree.
Responsibilities
- Greet and direct patients, visitors, and staff, monitor reception areas, and provide assistance as needed.
- Provide a pleasant, prompt patient check-in by verifying information and helping patients with questionnaires and forms.
- Print daily team and physician schedules.
- Assist walk-in patients and respond to scheduling inquiries and prescription or record pickup requests.
- Communicate pertinent information using telephone and computer software systems.
- Cross-check and update next-day charts against the appointment schedule.
- Maintain an orderly, pleasing workspace that supports patient and staff safety and information integrity.
- Make appointment confirmation calls according to the patient appointment schedule.
- Collect copayments, fees for non-covered services, and outstanding account balances during checkout.
- Complete reports and forms as requested.
- Perform additional administrative responsibilities as needed.
Benefits
- 401(k) company match
- Medical insurance
- Dental insurance
- Vision benefits
- Paid parental leave
- Flexible spending accounts
- Disability insurance
- Life insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
