Patient Care Representative/Technologist Aide
About The Position
The Patient Care Representative/Technologist Aide contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. The role supports patients and clinical staff with check-in, information processing, patient flow, scheduling support, and administrative tasks while maintaining confidentiality and patient privacy. The position also supports daily office operations, including preparing for appointments, handling mail and deliveries, maintaining copay and petty cash accuracy, and making daily bank deposits. The incumbent may perform other related duties, including work of a lower or equivalent classification and higher-classification work for training, development, or as circumstances warrant.
Requirements
- High school diploma required.
- Must be CPR certified.
- Excellent communication skills and computer proficiency required.
- Attention to detail and typing accuracy required.
- Ability to follow instructions with minimal supervision.
- Proven ability to multitask and exceed customer expectations.
- Ability to sit for extended periods while performing data entry and taking information by phone; this requirement can be met with or without reasonable accommodation.
Nice To Haves
- Medical office or healthcare administration coursework.
- Knowledge of anatomy, medical terminology, and insurance requirements.
Responsibilities
- Greet patients, collect copays, deductibles, and coinsurance, and explain consent forms.
- Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
- Recognize when language services are needed and use them appropriately.
- Distribute films and CDs as required while maintaining HIPAA and patient privacy policies.
- Collaborate with technologists and radiologists to ensure proper patient flow.
- Process outgoing and incoming U.S. and inter-office mail and UPS deliveries.
- Prepare for the next day’s appointment schedule and communicate potential issues.
- Respect and maintain the confidentiality of all customer groups.
- Verify and enter necessary information into company systems.
- Respond appropriately to scheduling emergencies involving patients.
- Support Customer Care with machine utilization by filling the template using the waitlist and hold list.
- Respond to patient and doctor concerns accurately, efficiently, and professionally.
- Keep management informed of situations and conditions that may affect the company, departments, or customer groups.
- Stay current on policy and procedure changes that affect daily work.
- Assist with patient interviews and preparation of patient scan rooms.
- Maintain accurate copay and petty cash records and make daily bank deposits.
- Perform other related duties as required.
Benefits
- Benefits are offered; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
