Patient Care Navigator - Supportive and Palliative Care

Billings Clinic•Billings, MT

12d•Onsite

About The Position

The Patient Care Navigator acts as an advocate and primary point of contact for identified patient populations, coordinating care and services over an extended period across inpatient and outpatient settings. The role promotes effective resource utilization and provides leadership within the multidisciplinary team to support optimal clinical outcomes. The position also supports clinical and operational workflows within the Center of Breast Health. Clinical duties include assisting providers with image-guided breast biopsy procedures, including stereotactic and ultrasound-guided procedures, and require knowledge and competency in sterile procedures. Operational duties include coordinating schedules, communicating with patients, outside care facilities and referring providers, and maintaining documentation and records needed for accreditation and ongoing care. The navigator works with patients, families, healthcare providers and other disciplines to coordinate appointments, results, referrals, follow-up, education and resources. The role supports clinical guidelines, quality improvement, patient safety, regulatory compliance and departmental goals. This is a day-shift, full-time, non-exempt position at Billings Clinic’s Cancer Center.

Requirements

Graduate of an accredited school of nursing.
A BSN is required for candidates with fewer than five years of registered nursing experience.
Two years of clinical practice experience.
Current Montana or Wyoming RN license.
Knowledge and competency in sterile procedures for assisting with image-guided breast biopsies.

Nice To Haves

Five years of service-line experience preferred.

Responsibilities

Model behaviors consistent with the mission and philosophy of Billings Clinic and the department.
Coordinate patient care services, treatment and communication among the medical team to support excellent care and patient flow.
Follow patients across the care continuum and address operational barriers, including scheduling and test-result follow-up.
Coordinate with healthcare disciplines to support timely appointments, results reporting, financial-needs referrals, communication, care and follow-up.
Facilitate development, implementation and adherence to clinical and evidence-based guidelines, and collaborate with the medical team to evaluate and audit clinical practice.
Follow up on identified clinical and non-clinical care needs, promote compliance with care plans, and use care conferences as needed.
Work with the care team to ensure direct-care needs are met, assisting as needed or assigned.
Provide education and resource services; participate in ongoing educational activities and collaborate on educational materials for patients and families.
Facilitate intra-departmental relationships and coordinate referrals and services with other healthcare team members.
Identify and help address patients’ financial needs, and access appropriate social services and caregiver-support resources.
Contribute to quality and process improvement, including timely and accurate data entry and monthly audits or reviews of patient-care activities.
Support facility, safety and regulatory outcomes and comply with applicable laws, regulations, accrediting requirements and Billings Clinic policies.
Collaborate with leadership to support hospital and clinic departmental goals and objectives, and contribute to department-sponsored community activities.
Develop patient referral services through relationship-building with physicians outside the department.
Communicate effectively in writing and verbally, document care accurately and promptly, and work as an active, productive team member.
Identify personal development needs, meet organizational and departmental requirements, and maintain relevant safety competencies.
Perform other duties as assigned or needed.