Patient Care Manager - Residential

Pinnacle Treatment Centers • Cambridge City, IN

10d

About The Position

The Patient Care Manager of Residential Services is a key leader within a multidisciplinary team, overseeing high-quality, patient-centered care in a residential addiction recovery setting. The role provides direct supervision, guidance, and mentorship to Patient Care Specialist (PCS) teammates across Tiers I–III, while ensuring consistent, safe, and excellent frontline care. The manager is accountable for operational oversight, teammate development, and regulatory alignment, and collaborates with nursing, clinical, and facility leadership to support program structure, maintain compliance, and uphold organizational standards.

The position also oversees PCS staffing, scheduling, payroll, training, performance development, documentation, patient safety practices, and daily operations. It supports patient admissions, transfers, and discharges; recovery-oriented programming; and coordination between the PCS team and other departments. The manager serves as Administrator on Call for scheduled after-hours or weekend needs and provides hands-on support in PCS Tier I–III duties as needed.

Requirements

• Associate degree from an accredited college or university in a behavioral science discipline and one year of experience working in a behavioral health setting, or high school diploma or equivalent and three years of experience working in a behavioral health setting.
• One year of proven experience supervising and leading a team.
• Firm understanding of addiction treatment and the recovery process, including medication-assisted treatment.
• Current CPR/First Aid certification, updated as required; certification can be obtained with the company upon hire.
• Current MANDT/CPI certification, updated as required; certification can be obtained with the company upon hire.
• Valid driver’s license in good standing.
• Ability to travel up to 50% as needed.

Nice To Haves

• Undergraduate degree from an accredited college or university.
• Four or more years of experience working in behavioral health.
• Two years of proven experience supervising and leading a team.

Responsibilities

• Provide direct supervision and mentorship to PCS Tier I–III teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
• Support PCS recruitment, onboarding, retention, and performance development through coaching, feedback, and evaluations.
• Promote team engagement, accountability, and a positive culture across PCS tiers.
• Maintain role clarity and skill advancement through mentorship alignment, individual development plans, and regular supervision.
• Manage PCS staffing and scheduling in accordance with organizational standards, patient ratios, and program needs, providing coverage when necessary.
• Submit bi-weekly payroll and maintain accurate department timekeeping and teammate timesheets.
• Conduct timely 90-day and annual performance reviews with established goals and measurable outcomes.
• Investigate concerns involving PCS teammates and implement resolutions in collaboration with HR or leadership.
• Plan, lead, and document PCS team meetings and training to support quality improvement and regulatory readiness.
• Assist with admissions, transfers, and discharges, including patient safety monitoring, belongings searches, physical safety searches, observed urine drug screens, and transportation as necessary.
• Collaborate with clinical and medical teams on safe, trauma-informed support and crisis prevention and intervention, with attention to patients at risk for suicidal ideation, early treatment termination, or other high-risk behaviors.
• Oversee searches of patient belongings, including heat treatment, documentation, and storage of confiscated non-permitted belongings.
• Manage patient cash balances as directed, maintain required documentation, and report monthly audits to the Executive Director.
• Oversee PCS-led psychoeducational groups and structured recreational activities in alignment with the clinical curriculum, scheduled activities, and patient care goals.
• Oversee ordering and organization of Patient Care team supplies, including group and activity supplies, snacks, hygiene items, and search supplies, in alignment with budgets.
• Assist patients without resources in meeting basic needs using available resources.
• Monitor PCS documentation, including shift reports, critical incident reports, mileage and receipt logs, and EHR entries, for timeliness, accuracy, and compliance.
• Ensure safety protocols, infection control measures, and facility cleanliness are upheld across department operations.
• Monitor census accuracy, including EHR bed-board occupancy, rounds and group schedule assignments, and Patient Care department communication tools.
• Coordinate and approve local transportation arrangements when facility staff are unavailable.
• Uphold department boundary standards through training, monitoring patterns of concern, and ensuring staff understand and apply ethical guidelines.
• Serve as a liaison between PCS and other departments to support daily routines, group schedules, and recovery-oriented programming.
• Attend daily flash meetings, weekly treatment team meetings, and required leadership and all-staff meetings.
• Serve as Administrator on Call for scheduled after-hours or weekend management needs.
• Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across tiers.
• Understand and perform PCS Tier I–III duties, providing hands-on support as needed.
• Perform other duties as assigned to support the department’s mission and success.

Benefits

• 18 days of paid time off.
• 401(k) with company match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.
• Opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree