Patient Care Manager

Mannelly Recruitment•San Francisco, CA

11d•Onsite

About The Position

An early-stage healthcare and life sciences company delivering highly individualized treatments is building its patient care team in San Francisco. The Patient Care Manager guides a group of patients, their families, and their physicians through a personalized care journey, from initial inquiry and eligibility review through treatment preparation, delivery, and follow-up. The role involves regular email and video communication, gathering medical records, managing consent paperwork, coordinating sample collection and shipping with physicians and laboratories, and discussing risks, costs, and financial aid with compassion. The manager will also create patient trackers and processes and may train and lead new case managers as the team grows. The opportunity includes equity, flexibility over time, company-funded travel, visa transfers and sponsorship, and a path into team leadership.

Requirements

Direct patient-facing or client-facing coordination experience, such as nurse navigation, patient services, case management, care coordination, or clinical-trial patient support.
A proven record of handling sensitive, difficult conversations directly with patients and families, beyond behind-the-scenes administrative work.
Compassionate communication in distressing situations.
At least 2 years of relevant experience.
Ability to manage complex, time-sensitive logistics across multiple outside parties and keep cases moving without anything being dropped.
A college degree with a solid academic background.

Nice To Haves

Oncology or other serious-illness experience.
A medical or nursing background.
Familiarity with HIPAA, GCP, and specimen handling.
Experience with personalized or cell-based therapy programs or clinical-trial enrollment.
Experience building processes from scratch.

Responsibilities

Guide patients, families, and physicians through individualized care journeys from initial inquiry and eligibility review to treatment preparation, delivery, and follow-up.
Communicate regularly with patients and families by email and video calls.
Gather medical records and manage consent paperwork.
Coordinate sample collection and shipping with physicians and laboratories.
Discuss risks, costs, and financial aid with patients and families compassionately.
Build patient trackers and processes.
Train and lead new case managers as the team grows.