Patient Care Manager
About The Position
The Patient Care Manager is responsible 24/7 for the quality and safety of outcomes in an assigned unit and provides professional oversight to support employee and patient satisfaction. The role promotes positive relationships and professional interactions with patients, visitors, and employees, while supporting BronxCare Health System’s public image and policies. The Patient Care Manager provides leadership in patient experience, relationship management, staff development, quality improvement, professional practice, and accountability. The manager supports interdisciplinary collaboration, coaches staff, implements patient safety and evidence-based quality initiatives, contributes to budget development and management, and ensures compliance with regulatory standards. The role also supports safe staffing, effective resource use, ethical care, and emergency preparedness.
Requirements
- Five years of experience in acute care nursing.
- Current New York RN licensure and registration.
- BCLS certification and pertinent clinical experience and/or training for the specialty area.
- Bachelor’s degree.
- Master’s degree in Nursing, Healthcare, or Business Administration.
- Decision-making and problem-solving skills.
- Ability to work as a team player and demonstrate respect, professionalism, and effective communication.
- Leadership skills and ability to meet deadlines and other expectations.
- Extensive computer knowledge.
- Knowledge of ANSOS, KRONOS, and Allscripts EMR.
Nice To Haves
- Two years of experience as a charge nurse, preceptor, educator, or assistant nurse care coordinator is preferred.
Responsibilities
- Establish and maintain positive, professional relationships with patients, visitors, and employees.
- Participate in departmental performance and quality improvement activities, including data collection and analysis, risk management and claims activities, and Continuous Quality Improvement teams.
- Follow BronxCare Health System safety and security, incident and occurrence reporting, infection control, and patient and customer service policies.
- Promote patient experience through professional communication, appropriate telephone etiquette, role modeling, private counseling, public praise, and adherence to HIPAA guidelines.
- Establish policies, systems, and structures that support interdisciplinary collaboration and strengthen relationships among Patient Care Managers and interdepartmental counterparts.
- Coach staff on effective communication strategies and apply and communicate principled labor dispute resolution strategies.
- Facilitate timely disciplinary actions, conferences, and document completion; track and trend staff disciplinary conference records.
- Develop staff through effective coaching to achieve departmental goals and help implement patient safety and quality care initiatives.
- Create partnerships between units and Patient Care Services leadership, establish unit structure, and implement planned evidence-based change.
- Participate with the Director in developing the Division of Nursing unit budget and manage the budget for the defined area, using resources cost-effectively.
- Represent the Department of Nursing in departmental and organizational forums and meetings.
- Ensure compliance with regulatory agency standards, including The Joint Commission and NYDOH.
- Promote professional growth and development, maintain membership in a local or national nursing organization, and serve as a role model for expert nursing practice and professionalism.
- Facilitate teamwork and address concerns with a positive, problem-solving approach.
- Implement a safe staffing model based on patient acuity and scope of service, and monitor trends and productivity.
- Participate in cost-control processes and communicate their significance to staff.
- Assist in identifying comprehensive performance improvement initiatives and promote an ethical climate that supports accountability for patient safety and welfare.
- Facilitate patient care processes that incorporate regulatory recommendations and evidence-based practice; promote unit awareness of corporate compliance and systematically evaluate care ethics.
- Understand the organization’s fire and safety plan, emergency preparedness plan, and patient safety goals; wear an employee ID badge and maintain a professional appearance.
- Demonstrate schedule flexibility to meet organizational needs and accept special projects assigned by the AVP/DON and CNO.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
