Patient Care Coordinator - Ridgeline Internal Medicine

OnPoint Medical Group • Highlands Ranch, CO

1d

About The Position

OnPoint Medical Group is seeking a Patient Care Coordinator for OnPoint Internal Medicine at Ridgeline. The role supports a positive and seamless patient experience by managing registration, appointment scheduling, patient communications, insurance verification, billing questions, and payment processing. As a first point of contact, the coordinator provides customer service while handling sensitive patient information confidentially and professionally, and helps facilitate effective patient-provider relationships through smooth administrative processes. The position typically reports to the Front Office Supervisor and also takes direction from the Practice Manager. It has no supervisory responsibilities.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong verbal and written communication skills and excellent telephone etiquette.

Nice To Haves

• Associate degree or higher in healthcare administration or a related field.
• Experience in a primary care or outpatient clinic setting.
• Familiarity with healthcare compliance standards such as HIPAA.
• Certification in medical office administration or patient coordination.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of medical insurance processes, patient billing, and appointment scheduling.
• Experience in healthcare registration or front desk operations in a medical or clinical environment.

Responsibilities

• Greet and register patients, accurately collecting personal and insurance information.
• Schedule and confirm appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, address patient inquiries, and direct calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and comply with healthcare regulations and privacy standards.
• Complete pre-visit planning accurately and consistently, including reminding patients of visits and verifying insurance.

Benefits

• Health insurance plan options for the employee and dependents.
• Dental and vision coverage for the employee and qualified dependents.
• Company-paid life insurance.
• Voluntary short-term and long-term disability coverage.
• AFLAC plans.
• Eligibility for a 401(k) after six months of employment, with a 4% match that vests immediately.
• PTO accrued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED