Patient Care Coordinator - Ridgeline Internal Medicine

OnPoint Medical Group • Highlands Ranch, CO

15h • $20 - $24

About The Position

OnPoint Medical Group is hiring a Patient Care Coordinator for OnPoint Internal Medicine at Ridgeline. This role supports a seamless, positive patient experience by managing registration, appointment scheduling, and communication between patients and healthcare providers. As a first point of contact, the coordinator provides customer service and handles sensitive patient information confidentially and professionally. The role also supports the facility’s financial and operational needs through insurance verification, billing assistance, and payment processing. The position typically reports to the Front Office Supervisor and also takes direction from the Practice Manager. It has no supervisory responsibilities.

The role requires regular standing, use of hands, reaching, and talking or hearing. Walking, sitting, stooping, kneeling, crouching, or crawling may be required occasionally. The employee frequently lifts or moves up to 10 pounds and occasionally lifts or moves more than 25 pounds. Close and distance vision and the ability to adjust focus are required.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong verbal and written communication skills and excellent telephone etiquette.
• Regularly stand, use hands, reach, and talk or hear; occasionally walk, sit, stoop, kneel, crouch, or crawl.
• Frequently lift or move up to 10 pounds and occasionally lift or move more than 25 pounds.
• Close and distance vision and the ability to adjust focus.

Nice To Haves

• Associate degree or higher in healthcare administration or a related field.
• Experience working in a primary care or outpatient clinic setting.
• Familiarity with healthcare compliance standards such as HIPAA.
• Certification in medical office administration or patient coordination.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of medical insurance processes, patient billing, and appointment scheduling.
• Experience in healthcare registration or front desk operations within a medical or clinical environment.

Responsibilities

• Greet and register patients, accurately collecting personal and insurance information.
• Schedule and confirm appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, respond to patient inquiries, and direct calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and comply with healthcare regulations and privacy standards.
• Complete pre-visit planning accurately and consistently, including reminding patients of visits and verifying insurance.

Benefits

• Health insurance plan options for employees and dependents.
• Dental insurance for employees and qualified dependents.
• Vision insurance for employees and qualified dependents.
• Company-paid life insurance.
• Voluntary short-term and long-term disability coverage.
• AFLAC plans.
• 401(k) eligibility after six months of employment, with a 4% match that vests immediately.
• Accrued paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED