Patient Care Coordinator - Ashland

OnePeak Medical Office & Corporate • Ashland, OR

6d • $19 - $22

About The Position

OnePeak Medical is a team of caregivers providing integrated healthcare services and working to make root-cause medicine accessible. The Patient Care Coordinator is the initial point of contact for patients and visitors, in person and by phone, and supports high patient satisfaction through exceptional customer service. The role manages patient registration and records, appointments, payments, and reception areas while following company policies and protecting confidential information. The coordinator may need to travel to other clinics to meet business needs.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Demonstrate OnePeak values: Teamwork, Informed, Respect, Balance, and Excellence.
• Be accountable for measurable, high-quality, timely, and cost-effective results.
• Demonstrate customer service, teamwork, communication, interpersonal, listening, and professional skills.
• Use sound judgment and make timely decisions.
• Embrace continuous improvement and accept constructive feedback.
• Maintain strict patient confidentiality in accordance with HIPAA.
• Manage time effectively and multitask, prioritize, and organize workloads in a fast-paced environment.
• Be flexible to meet business needs, potentially including travel to other clinics.
• If required, have a valid driver's license and a personal vehicle that complies with state laws and insurance requirements.
• Meet physical requirements of moving supplies and lifting equipment up to 25 lbs, standing and walking 50% of the time, and typing and sitting 50% of the time.

Nice To Haves

• At least 6 months of front desk reception or scheduling experience in a medical office.
• Prior PM/EHR experience.
• Proficiency in Microsoft Office Suite.
• Computer and technology proficiency.
• Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

• Welcome patients and visitors warmly and provide outstanding customer service in person and by phone.
• Ensure the correct Primary Care Provider is listed in each patient's chart.
• Follow OnePeak Medical policies and procedures, including protecting restricted-area confidentiality, key-less entry codes, and computer passwords.
• Manage a multi-line telephone system, route calls, answer general inquiries, and schedule appointments.
• Register patients and update demographic, insurance, and patient portal information.
• Review schedules for accuracy and ensure appointments are prepared appropriately.
• Verify patient information when scheduling appointments and inform patients of required documentation changes.
• Confirm and update the payment method at each appointment.
• Collect and document copays, outstanding balances, and no-show fees in the EPM; document why a patient cannot pay.
• Maintain the reception desk, waiting areas, and office files.
• Address patient complaints using problem-solving and conflict-resolution skills, escalating to appropriate leadership when needed.
• Attend scheduled department and clinical meetings.
• Complete end-of-day responsibilities.
• Perform additional responsibilities as needed to support OnePeak Medical.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Voluntary long-term disability, flexible spending account, accident, and critical illness coverage.
• Paid time off and paid holidays.
• Employee and family discounts.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED