Patient Care Coordinator Neurology Scottsdale Health Center

Banner Health•Scottsdale, AZ

4d•Onsite

About The Position

The Patient Care Coordinator in Neurology serves as a central point of contact for patients and families, coordinating administrative aspects of care and partnering with the clinical care team to support a seamless experience throughout treatment. Responsibilities include patient intake and registration, insurance benefit and authorization verification, documentation, scheduling, and follow-up on needs identified during patient assessments. The coordinator also helps patients access resources to maintain optimal care and works with providers, billing departments, and insurance payors to address concerns, resolve issues, and minimize financial impact. This role is part of the opening team for Banner Health’s new Scottsdale facility, anticipated to launch in early 2027. If selected, the employee will train at Banner University Medical Center in Phoenix until the new facility opens. The position is based in Scottsdale, Arizona, and follows a Monday–Friday, 8 a.m.–5 p.m. schedule. Banner University Medical Group is a nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson, providing primary and specialty care and supporting research, education, and patient care.

Requirements

High school diploma/GED or equivalent working knowledge.
Three or more years of experience working in a hospital or medical office, or the skills and abilities typically attained through that experience.
Knowledge of medical terminology.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, and organizational skills.
Highly developed interpersonal relations and process coordination skills.
Knowledge of payer contract terms and processes.
Ability to perform basic math and handle confidential information and sensitive issues.
Ability to use common office and hospital software for patient intake, medical-history updates, scheduling, and billing.
For roles supporting a mobile medical unit, ability to travel within the local community.

Nice To Haves

Additional related education and/or experience preferred.

Responsibilities

Perform patient intake, including pre-registration and registration, and coordinate with the clinical team to determine initial authorization needs.
Obtain insurance benefit information for treatment services and answer questions about authorization processes for providers, patients, and third-party payors.
Obtain authorizations, notifications, signatures, and documentation required by insurance plans; document information accurately in patient records.
Monitor and update insurance information, authorizations, preferred providers, and changes to treatment plans; work with clinical teams and insurers to support continued coverage and reimbursement while minimizing patient financial impact.
Provide administrative support, prepare routine reports and correspondence, and maintain records using business software and databases for electronic medical records, billing, and data management.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when needed.
Prepare, process, and manage patient documentation and act as a liaison among patients, billing, and payors to resolve account or patient concerns.
Communicate with patients, departments, referral networks, and providers to support appropriate care plans and protocols; use effective customer service and proactively address scheduling conflicts.
Maintain medical records when assigned, coordinate with hospitals and other services to obtain records, and respond to referral requests for tests, procedures, and specialty visits.
Follow medical-record compliance guidelines and assist in developing procedures; reconcile charge tickets and notify clinical staff about incomplete tickets or missing codes when applicable.
Work independently under general supervision to coordinate administrative functions and assist other departments as required.
Perform follow-up tasks identified during patient needs assessments and connect patients with resources that support continued care.