Patient Care Coordinator - Medspa

Princeton MedSpa Partners • Tucson, AZ

8d • Onsite

About The Position

Greenspring Medical Aesthetics is seeking an entry-level Patient Care Coordinator, described in the posting as a Client Growth Specialist. The role is the first point of contact for prospective and existing clients and supports revenue growth through lead management, client engagement, sales conversion, and clinic operations. It is designed for someone motivated by results who enjoys interacting with clients in a fast-paced, performance-driven environment. The position follows the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results.

This is an in-office role, with approximately 90–95% of the day spent on phone outreach. The coordinator supports an assigned home clinic and provides backup support for at least one additional clinic within the platform. The work includes contacting and educating clients, scheduling consultations, supporting treatment and membership sales, managing schedules and client records, and tracking performance metrics in partnership with the Client Growth Manager.

Requirements

• At least 2 years of experience in customer service, a call center, or sales.
• Excellent verbal communication and listening skills.
• Comfort discussing wellness, skincare, and cosmetic procedures.
• Organized and detail-oriented, with the ability to multitask in a fast-paced environment.
• High school diploma or equivalent required.

Nice To Haves

• Experience in medspa, beauty, wellness, or healthcare.
• Experience with outbound calling, appointment setting, or lead follow-up.
• Familiarity with appointment booking software.
• Some college or relevant training.

Responsibilities

• Serve as the point of contact for new inbound leads and outbound follow-up, responding promptly and communicating personally with clients.
• Contact prospective clients by phone, text, and email to nurture interest, schedule consultations, and reduce cancellations and no-shows.
• Educate clients about treatment options, promotions, and memberships, tailoring recommendations to their goals and needs.
• Meet or exceed daily and weekly outreach activity benchmarks for calls, texts, and emails.
• Follow a structured, consistent follow-up cadence and use positive, client-centered communication.
• Improve consultation show and close rates through consistent follow-up and value-based communication.
• Cross-sell and upsell treatments, packages, and memberships to support client loyalty and repeat visits.
• Collaborate with providers and practice managers to align messaging, promotions, and client offers.
• Support the assigned home clinic and provide backup support for at least one additional clinic.
• Maintain accurate client records in the CRM/EMR system, including preferences, goals, and next steps.
• Review weekly performance metrics with the Client Growth Manager and identify opportunities for improvement.
• Monitor clinic scheduling to optimize provider utilization, including filling last-minute cancellations or openings.
• Track and report key performance indicators, including show rate, close rate, sales conversion, and membership enrollments.
• Demonstrate accountability for individual and team goals while maintaining a client-first mindset.
• Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED