Medspa Manager

Greenwich MedSpa•Newtown, CT

3d•$70,000 - $90,000

About The Position

The Medspa Manager oversees the day-to-day operations of a medical aesthetic practice, ensuring office policies, procedures, and plans are carried out smoothly and in accordance with Five-Star Service Standards. The role includes managing staff and scheduling, maintaining facility operations and inventory, supporting employee development and compliance, and ensuring accurate patient documentation. The manager also represents the medspa in the community for marketing purposes. Greenwich Medical Spa describes its culture through values of excellence, integrity, people focus, passion, respect, and growth. The company seeks employees who embody these values at work and in their personal lives.

Requirements

One to two years of dermatologic or aesthetics experience.
One to two years of management experience.
Demonstrated commitment to exceptional customer service.
Experience providing a high-end client experience.
Comfort working in an upscale spa environment.
Superior oral and written interpersonal and communication skills.
Ability to motivate and influence subtly.
Ability to solve problems independently.
Computer literacy.
Superior organizational skills.
Trustworthiness.
Attention to detail and accuracy.
Ability to work as part of a team.

Nice To Haves

College degree, preferably with a sales or marketing emphasis.
Experience in luxury hospitality or an equivalent related industry.

Responsibilities

Open and close the medspa.
Maintain the reception area, transaction counter, and retail displays.
Partner with Human Resources on matters related to the employee career cycle.
Coach, mentor, and train team members as needed.
Manage staff scheduling.
Ensure staff compliance, including licensure and training requirements.
Set expectations and complete quarterly and annual performance reviews.
Maintain inventory of medical, spa, and office supplies.
Reconcile bank statements with daily sales reports.
Coordinate contracted services, including housekeeping, linens, pest control, and machines.
Ensure clinicians complete consents and standing orders appropriately and that HIPAA forms are signed and included in patient charts.
Represent the medspa facility in the community for marketing purposes.