Assistant Manager-Avelure Medspa

Advanced Medaesthetic Partners•Kansas City, MO

9d•$50,000 - $55,000•Onsite

About The Position

Avelure Med Spa is hiring an Assistant Manager to support daily practice operations, patient experience, team performance, and business growth at the Avelure location. This onsite role is ideal for someone with experience in medical aesthetics, med spa operations, luxury retail, hospitality, healthcare, wellness, or a patient-facing service environment. The Assistant Manager will work closely with the Practice Manager to keep the practice running smoothly, support front desk and provider workflows, uphold AMP policies and procedures, and help create an elevated experience for every patient and member. This is a hands-on leadership opportunity for someone who wants to grow into practice management while directly influencing team culture, patient satisfaction, and practice performance.

Requirements

Experience in medical aesthetics, med spa, aesthetic practice operations, dermatology, plastic surgery, wellness, luxury retail, hospitality, healthcare, or another high-touch service environment.
Prior experience as an Assistant Manager, Front Desk Lead, Spa Manager, Practice Coordinator, Patient Care Coordinator, Office Manager, Retail Lead, or similar leadership role preferred.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced, patient-facing setting.
Professional communication skills and a polished, service-focused presence.
Comfort supporting sales, memberships, patient retention, scheduling, and practice performance goals.
Ability to coach, motivate, and support team members with empathy and accountability.
Strong judgment, discretion, and professionalism under pressure.
A genuine passion for medical aesthetics, patient care, beauty, wellness, and elevated service.
Interest in growing into broader practice leadership over time.

Responsibilities

Lead daily med spa operations
Support the Practice Manager in overseeing daily operations at the Avelure Med Spa location.
Help manage front desk flow, patient check-in and checkout, phone coverage, appointment scheduling, and daily practice readiness.
Supervise team members, delegate tasks, and help optimize workflows across the practice.
Step in to support the practice when the Practice Manager is unavailable.
Help ensure the Avelure location is clean, polished, organized, fully stocked, and ready to deliver an exceptional patient experience.
Support patient experience and luxury service
Create a welcoming, professional, and service-focused environment for patients and members.
Address patient questions, concerns, service issues, membership questions, and sales-related challenges with professionalism and care.
Answer calls and provide warm, polished, helpful communication.
Turn patient feedback into opportunities to improve service and strengthen patient loyalty.
Help ensure the Avelure experience reflects luxury, trust, warmth, and clinical professionalism.
Drive business performance and growth
Support the Practice Manager in monitoring practice performance, revenue goals, and operational opportunities.
Help motivate the team to achieve membership sales, gift card sales, patient retention, and performance goals.
Support action plans that help the practice meet or exceed quarterly collections goals.
Partner with the team to improve bookings, treatment room utilization, patient engagement, and local practice growth.
Manage scheduling and front-office efficiency
Oversee appointment scheduling to maximize bookings and treatment room usage.
Help optimize provider schedules, patient flow, and front desk operations.
Support recall programs, follow-up efforts, and patient communication.
Help identify and resolve scheduling gaps that affect patient satisfaction or practice productivity.
Support inventory, supplies, and practice standards
Help manage product inventory, supplies, treatment room readiness, and practice cleanliness.
Support daily and end-of-month inventory audits.
Help identify inventory variances and partner with the Practice Manager to correct issues.
Ensure products and supplies are available for the team and patients.
Uphold policies, procedures, and compliance
Help ensure the practice follows AMP policies, procedures, SOPs, and practice standards.
Support compliance with applicable healthcare, med spa, and patient privacy expectations.
Safeguard patient confidentiality and maintain HIPAA-conscious practices.
Stay informed of updates to company standards, operational procedures, and compliance expectations.
Support marketing and community engagement
Assist with local marketing, community outreach, patient engagement, and recall programs.
Support Google review goals, field marketing efforts, PR opportunities, and local awareness initiatives.
Collaborate with the Marketing team on promotions and campaigns that reflect the Avelure brand.
Help promote Avelure to local businesses, organizations, patients, and prospective members.
Coach, support, and develop the team
Help create a collaborative, accountable, and high-performing team environment.
Support team meetings, training, onboarding, coaching, recognition, and performance conversations.
Partner with the Practice Manager and HR on recruiting, interviewing, hiring, scheduling, and employee development.
Help team members build confidence, product knowledge, service skills, and operational excellence.
Address employee concerns with empathy, discretion, professionalism, and sound judgment, escalating when appropriate.