Patient Care Coordinator

Upstream Rehabilitation • Sevierville, TN

12h • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator in Sevierville, Tennessee. This entry-level office role supports clinic growth by carrying out practice management and patient intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the mission, vision, and values of Upstream Rehabilitation. The role involves welcoming patients, handling referrals and appointments, verifying insurance, collecting payments, and supporting the clinic’s daily operations. It operates during normal business hours Monday through Friday and requires at least 40 hours per week. Special events may occasionally require evening or weekend attendance, and additional hours may be needed.

The work takes place indoors, with protection from weather but not necessarily from temperature changes, and exposure to noise consistent with an indoor environment. It is primarily sedentary and involves extended sitting, computer and office-equipment use, repetitive typing, and frequent communication. The role also includes occasional walking, standing, and handling items weighing up to 20 pounds, along with rare climbing, kneeling, crouching, and similar activities. Reasonable accommodations may be made to enable associates with disabilities to perform essential job functions, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Maintain an orderly and organized front office workspace.
• Manage the clinic schedule efficiently and manage document routing, personal overtime, non-clinical documentation, and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED