Patient Care Coordinator - Medical

JAMESTOWN SKLALLAM TRIBE•Sequim, WA

1d•$21 - $27•Onsite

About The Position

Jamestown Family Health Clinic is seeking a dependable, customer-focused Patient Care Coordinator to support patients and daily clinic operations. The position is an important first point of contact, helping patients feel welcomed, supported, and connected to care. It suits someone who thrives in a fast-paced healthcare environment, communicates well, and takes pride in providing exceptional service to internal and external customers. The coordinator provides patient care coordination and customer service in support of patients and the business office. Duties include answering and routing telephone calls, scheduling appointments, interacting with patients, collecting co-payments and outstanding balances, posting payments, and verifying and updating insurance information. The role may also include clerical, financial, and administrative tasks integral to clinic operations. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional Saturdays. The position is based at Jamestown Family Health Clinic in Sequim, Washington.

Requirements

High school diploma or equivalent.
Two years of customer service experience.
Experience with basic money handling or management and office equipment.
Computer proficiency in Microsoft Suites, 10-Key, and keyboarding at more than 40 words per minute.
Exceptional interpersonal skills, including effective verbal and written communication.
Strong organizational skills and the ability to prioritize multiple tasks.
Ability to successfully pass a criminal background investigation.

Nice To Haves

Associate degree.
One year of reception experience in a clinic setting.
Washington State Medical Assistant Certification eligibility for level A, C, or E.
Knowledge of medical terminology and medical billing processes.
Effective time management, decision-making, and problem-solving skills.
American Indian/Alaska Native preferences apply.

Responsibilities

Quickly and accurately manage and route incoming calls from multi-line phones, including composing and routing messages.
Greet patients and visitors promptly and in a professional, courteous, and friendly manner.
Check patients in for appointments quickly and accurately.
Collect, verify, and enter patient demographic and insurance information.
Schedule appointments in the correct format for more than 25 providers.
Scan insurance cards into the electronic health record.
Assist patients with general tasks, such as completing paperwork and forms or calling a taxi.
Accurately collect and post patient co-payments.
Participate in clinic meetings.
Follow JST policies and procedures, including safety standards and work practices described in the Occupational Exposure Control Plan and HIPAA requirements.
Perform other duties as assigned.