Patient Care Coordinator

Specialty1 Partners•White Plains, NY

13d

About The Position

Westchester Implant and Oral Surgery Group is seeking a Patient Care Coordinator to handle administrative and front-office duties in a busy specialty dental practice. The role is responsible for creating a positive first impression and helping patients and visitors feel comfortable and valued. The coordinator bridges customer service and clerical work, responds to complaints, and provides accurate information. As an essential team member, the coordinator also helps facilitate or coordinate other office responsibilities as needed. The practice brings together dental assistants, sterilization technicians, office managers, patient care coordinators, and other team members to improve the patient care experience and clinical results. It aims to maintain an inclusive environment where employees from all backgrounds are valued and have opportunities to succeed, with a culture of continuous learning and support for team members’ lives at home and at work. Specialty1 Partners is the direct employer of non-clinical employees, including front-desk staff.

Requirements

1–2 years of proven experience in a dental front-office role.
Marketing experience.
Familiarity with office machines such as fax machines and printers.
Strong communication and people skills.
Good organizational and multitasking abilities.
Problem-solving skills.
Customer-service orientation.
High school diploma.
Desire to help patients.

Nice To Haves

Responsibilities

Welcome patients to the dental office.
Maintain accurate patient records.
Answer incoming calls, redirect calls, or take messages.
Check, sort, and forward emails.
Keep records and files updated.
Keep the front desk tidy and presentable, with necessary materials such as pens, forms, and paper.
Handle complaints and provide accurate information.
Help facilitate or coordinate other office responsibilities as needed.