Patient Care Coordinator

Novellis Health•New York, NY

7d•$20 - $25

About The Position

The Patient Care Coordinator supports patient care by ensuring smooth appointment scheduling, accurate registration, and administrative support across the department. The role requires an organized, compassionate person with strong communication and customer service skills. The coordinator communicates with patients and other stakeholders, helps patients navigate the healthcare system, and maintains accurate records and appointment information.

Requirements

High school diploma or equivalent.
At least 2 years of medical office experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Strong interpersonal and customer service abilities.
Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple deadlines.
Ability to remain calm, professional, and effective in high-stress situations.
Ability to work independently and collaboratively in a fast-paced clinical environment.

Nice To Haves

Medical office experience in a specialty clinic or hospital-based department.
Experience with EHR systems, especially DrChrono and Aria.

Responsibilities

Answer incoming phone calls, take accurate messages, and direct calls to appropriate staff.
Respond professionally and promptly to inquiries from patients, vendors, insurance companies, and healthcare providers.
Communicate pre-visit instructions and appointment details to patients, including reminders and confirmations through Weave.
Coordinate transportation with patients’ insurance and/or rideshare services as needed.
Help patients navigate the healthcare system and address concerns with empathy and professionalism.
Request and obtain medical records for new patients, and scan and upload records and insurance cards into the EMR system.
Register new patients accurately and efficiently in the electronic medical record (EMR).
Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits.
Coordinate imaging appointments and request necessary prior authorizations.
Notify patients of appointment dates, times, and locations; track and request imaging CDs as needed.
Verify patient insurance coverage regularly, particularly for patients actively undergoing treatment.
Fax consult letters, follow-up notes, and visit summaries to referring physicians.
Prepare and send medical records to providers or entities after receiving a signed release of information.
Support general office functions, including data entry, filing, and record maintenance.