Patient Care Coordinator

Audiology Center•Kennewick, WA

13d•Onsite

About The Position

The Patient Care Coordinator is an on-site front-office role supporting patient services and clinic operations in Kennewick, Washington. The coordinator is the first point of contact for patients and helps create a welcoming environment while managing scheduling, intake, billing-related tasks, digital records, and office logistics. The role works closely with providers, the front-office team, billing staff, and a sister clinic location. The position calls for an independent, dependable, and detail-oriented professional who can manage front-desk operations, follow established policies and procedures, take direction from providers, and support a patient-centered team. The coordinator may occasionally travel to a local sister branch or out of state for professional training and strategic coverage.

Requirements

Must be legally authorized to work in the United States and successfully pass a comprehensive background check.
High school diploma or equivalent.
At least 3 years of recent, hands-on experience in a medical practice or clinic as a medical receptionist, front-office specialist, or medical office manager.
Familiarity with basic medical terminology, HIPAA privacy requirements, and electronic health records software.
Excellent communication and listening skills.
Strong attention to detail when handling patient intake and updates, financial transactions, and records.
Ability to multitask under pressure.
Reliable, punctual attendance and ability to collaborate across offices and take direction from headquarters and providers.
Ability to occasionally travel to the local sister branch or out of state for professional training and strategic coverage.
Ability to sit or stand at a desk for extended periods while using a computer and telephone.
Clear vision for reading computer monitors and forms.
Ability to occasionally lift light office supplies or packages.
Ability to work in a standard office setting with regular background noise from printers and ringing phones.

Nice To Haves

Direct, recent experience processing VA, L&I, and state or federal insurance authorization documentation.

Responsibilities

Greet arriving patients, verify their details, and guide them through check-in.
Answer phone calls, respond to emails and text messages, and contact patients to coordinate care.
Book and organize appointments to maintain an efficient provider schedule.
Keep the lobby and office clean, calm, and organized.
Coordinate appointments with the sister office for patients who visit both locations.
Manage authorization workflows, including VA, L&I, and other state or federal medical authorization processes.
Verify patient insurance coverage at each visit and answer basic questions about out-of-pocket costs.
Secure treatment authorizations and process cash, check, and credit-card payments.
Update client accounts with personal information, medical history, and billing details.
Answer basic customer questions about supplies and devices.
Coordinate with providers and billing staff to support accurate billing and account tracking.
Maintain digital patient files in the electronic medical records database and follow HIPAA privacy guidelines.
Sort and distribute mail, handle deliveries, and organize documents for providers.
Digitize physical folders and safely store medical devices ready for distribution.
Prepare electronic patient records to assist providers with daily patient care and standard procedures.
Occasionally travel to the local sister branch or out of state for professional training and strategic coverage.
Perform light vacuuming, dusting, sanitizing, and garbage removal.