Patient Care Coordinator - Dr. Elizabeth Dennis

Hospital for Special Surgery • Uniondale, NY

14d • $27 - $42

About The Position

The Patient Care Coordinator supports patient-facing administrative operations for Dr. Elizabeth Dennis at Hospital for Special Surgery. The role manages patient communication, appointment and ancillary-service scheduling, referral coordination, surgical scheduling, billing and chart documentation, and front-desk technology. The coordinator follows physician and office protocols, supports patient flow and departmental goals, escalates concerns appropriately, and may fulfill a lead role when covering for the Office Manager. The position is regular, full-time employment.

Requirements

• High school diploma or equivalent (GED); specialized or vocational courses may be included.
• At least 2 years of healthcare/medical secretary experience.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and exceptional customer-service skills.
• Ability to follow tasks through to completion.
• Strong organizational and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to follow directions or instructions effectively and accurately.
• Ability to collaborate as part of a team and offer help to coworkers when needed.
• Detail-oriented.
• Ability to escalate issues appropriately.
• Consistently positive attitude toward work and the work environment.
• Strong computer skills.
• Knowledge of the healthcare industry, including regulations and health insurance.
• Ability to continuously stand or walk, or lift, handle, or carry materials or equipment weighing 20 to 50 pounds.

Nice To Haves

• Experience with Epic.
• Familiarity with medical terminology.

Responsibilities

• Answer phones and greet patients courteously, clearly, and efficiently; communicate appointment information, instructions, and follow-ups in a timely manner.
• Handle patient concerns calmly and escalate them to administrative management or clinical staff when appropriate.
• Schedule appointments and ancillary services according to physician or office-manager protocols.
• Coordinate referrals accurately and promptly, and communicate proactively with administrative staff and clinical teams to support patient flow.
• Coordinate surgical scheduling dates, enter them into Epic, ensure pre-authorization within required timelines, and verify completion of required pre-testing and documentation.
• Manage patient check-out and facilitate time-of-service payments, including copayments and outstanding balances as needed.
• Obtain authorizations or follow up with appropriate teams on authorization status through completion, as needed.
• Collect information needed for timely billing and document appropriately in patient charts and communications with physicians and clinical teams.
• Scan patient records in accordance with hospital guidelines.
• Use electronic medical records, scheduling and billing systems, Microsoft Office, phones, scanners, copiers, printers, and other front-desk technology.
• Prioritize tasks and manage workload to meet patient needs and departmental goals, including call-answer rates.
• Take initiative to resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
• Fulfill a lead role when covering for the Office Manager and assist with training or covering support staff as needed.
• Follow HSS policies and the Code of Conduct, including requirements related to attendance, professionalism, safety, privacy, and service excellence.

Benefits

• Additional benefits consistent with the role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED