Patient Care Coordinator/ Burn and Plastic Surgery Clinics - Harborview

University of Washington • Seattle, WA

6d • Onsite

About The Position

Harborview Burn and Plastic Surgery Clinic is hiring a full-time Patient Care Coordinator for an on-site, six-month fixed-duration assignment. The role is scheduled for 40 hours per week, Monday through Friday, on the day shift, with no telework. The coordinator serves as a liaison for UW Medicine and Harborview, representing departmental physicians and communicating with patients, families, referring physicians, hospital and clinic personnel, outside agencies, and the public.

The position supports outpatient clinics caring for adults and children with burns, wounds, and plastic reconstructive needs. Responsibilities include communicating information about hospital services, coordinating pre-admission tests and procedures, scheduling and communicating preoperative preparation, managing operating-room block time, and scheduling, rescheduling, and canceling surgeries. The position may also provide estimated charges to patients in coordination with Financial Services and under clinic management direction.

Requirements

• Bachelor’s degree in a medically related or public relations field.
• Two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
• Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements such as a license, certification, or registration apply.

Responsibilities

• Act as a primary liaison for UWMC/UW Medicine Harborview and represent departmental physicians when interacting with the hospital, patients and families, referring physicians, outside agencies, external hospital staff, and the public.
• Provide information and advice regarding UWMC hospital services.
• Communicate effectively, orally and in writing, with healthcare professionals, patients and advocates, hospital and clinic personnel, insurance representatives, and other healthcare-related organizations.
• May provide clinic charges for visits, procedures, and surgeries to patients or prospective patients.
• May provide estimated charges based on a plan of care for patient deposits when a patient is determined to be self-pay, in coordination with Financial Services and under the direction of the Health Services Manager or clinic Manager.
• Coordinate pre-admission tests and procedures.
• Schedule and communicate preoperative planning and preparation to patients.
• Send appointments and other information to patients.
• Manage operating-room block time, release block time, and request OR time through the Surgical Services Website.
• Schedule, reschedule, and cancel surgeries in the ESI scheduling system.
• Monitor the case order the day before surgery and make necessary changes.
• Perform other duties as assigned.

Benefits

• The posting directs applicants to the UW benefits information page for temporary, per-diem, and less-than-half-time positions; no specific benefits are listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level