Patient Care Coordinator / Client Experience Advocate - Plastic Surgery
About The Position
Adoreal is recruiting on behalf of a partner plastic surgery practice in Santa Monica, California. The Patient Care Coordinator / Client Experience Advocate owns the patient relationship from the first inquiry through consultation, treatment, surgery, recovery, and follow-up. This is not a front-desk role: a separate front-office team handles reception, check-in, and day-to-day office operations, and the coordinator works alongside that team. The role centers on one-on-one patient conversations, understanding patient goals, explaining treatment options, pricing, and financing, and supporting patients as they make informed decisions. The coordinator maintains patient histories and pipeline records, coordinates with the surgeon, treatment providers, and clinical staff, and proactively follows up with patients. The position is on-site at the partner practice in Santa Monica and is not an Adoreal position.
Requirements
- Live in or near Santa Monica and be able to work on-site.
- Maintain a polished, presentable, and professional appearance and demeanor.
- Be organized and diligent, and able to manage multiple patients, schedules, and priorities.
- Be comfortable discussing treatment value, pricing, treatment plans, and financing.
- Be proactive and able to identify and complete needed tasks without waiting for direction.
- Be comfortable in a clinical setting and around patients.
- Have strong written and verbal communication skills and a warm client-service instinct.
- Have prior experience as a patient coordinator, treatment coordinator, or client experience advocate in plastic surgery, dermatology, a medspa, or a similar aesthetics setting.
Nice To Haves
- Formal consultative sales training in aesthetics or elective medicine.
- A track record of owning the consultation-to-booking process.
- Familiarity with aesthetics EMR, CRM, and scheduling software.
Responsibilities
- Respond to incoming patient inquiries by phone, email, and social media, asking questions to understand patients’ goals.
- Convert inquiries into booked consultations and prepare patients for their consultations.
- Keep patient notes, histories, goals, and hesitations current in the practice EMR and CRM.
- Coordinate patient care from consultation through surgery, recovery, and follow-up.
- Explain pre-operative and post-operative instructions and answer patient questions.
- Coordinate with the surgeon, treatment providers, and clinical staff.
- Confirm appointments and proactively check on patient recovery.
- Present treatment plans, pricing, and financing options clearly.
- Structure consultation conversations, address patient hesitations, and support decision-making without being pushy.
- Follow up with prospective patients on a consistent schedule.
- Track prospective patients from initial inquiry through booking in the practice CRM.
- Help patients navigate financing options such as CareCredit and Cherry.
- Support reputation management by requesting reviews from satisfied patients and responding quickly to service complaints.
- Protect patient privacy and maintain discretion.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
