Patient Care Coordinator for Plastic Surgery in NE Portland

The Oregon Clinic•Portland, OR

1d•Hybrid

About The Position

Join The Oregon Clinic as a full-time Patient Care Coordinator in our Plastic Surgery-East Clinic in Northeast Portland. This role is crucial in providing patients with the highest value care, tailored to their needs, and ensuring a consistent, efficient, and easy experience throughout their cosmetic journey. You will be a key point of contact, building trust and delivering outstanding service from consultation to follow-up, while also supporting administrative and scheduling functions.

Requirements

Minimum of two (2) years of work experience, preferably in a medical office, is required.
Demonstrated ability to initiate, work independently, and effectively multitask.
Knowledge of surgical processes, insurance requirements, medical terminology, and office procedures.
Multi-tasking, organization skills, and attention to detail are highly coveted.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Plastic Surgery experience is a plus!
Prior Electronic Medical Record (EMR) experience is strongly preferred.
Epic experience is a plus!
Prior Customer Service and/or Sales experience desired.

Responsibilities

Serve as the primary point of contact for cosmetic patients, building trust and delivering outstanding service.
Guide patients through their entire cosmetic journey, from consultation to follow-up.
Provide procedure education and support to ensure a positive experience.
Schedule cosmetic consultations, treatments, and post-op visits efficiently and accurately.
Obtain and complete insurance information.
Manage incoming referrals, including receiving and concluding with referring providers.
Support front desk operations and PSS (Patient Services Specialist) duties.
Assist with insurance-based surgery scheduling.
Perform additional administrative and support tasks as needed.