Patient Care Coordinator for Plastic Surgery in NE Portland

The Oregon Clinic•Portland, OR

1d•$27 - $37•Hybrid

About The Position

Join us at The Oregon Clinic as a full-time Patient Care Coordinator. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Plastic Surgery-East Clinic located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Plastic Surgery-West Clinic receive the highest value care tailored to their needs.

Requirements

Minimum of two (2) years of work experience, preferably in a medical office, is required.
Prior Electronic Medical Record (EMR) experience is strongly preferred.
Knowledge of surgical processes, insurance requirements, medical terminology, and office procedures.
Excellent attendance and work ethic.
Ability to communicate professionally and effectively with patients, physicians and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Plastic Surgery experience is a plus!
Epic experience is a plus!
Prior Customer Service and/or Sales experience desired.
Demonstrated ability to initiate, work independently, and effectively multitask.
Multi-tasking, organization skills, and attention to detail are highly coveted.
Positive attitude and desire to be a team player.

Responsibilities

Serve as the primary point of contact for cosmetic patients, building trust and delivering outstanding service.
Guide patients through their entire cosmetic journey, from consultation to follow-up.
Provide procedure education and support to ensure a positive experience.
Schedule cosmetic consultations, treatments, and post-op visits efficiently and accurately.
Obtaining and completing insurance information.
Manage incoming referrals, including receiving and concluding with referring providers.
Support front desk operations and PSS (Patient Services Specialist) duties.
Assist with insurance-based surgery scheduling.
Performing additional administrative and support tasks as needed.