Patient Care Coordinator- Plastic Surgery
About The Position
Golden State Plastic Surgery offers patients the highest level of care. Our Plastic Surgery Clinic offers a collaborative, patient-centered environment with outstanding clinical support, modern facilities, and a strong commitment to patient experience. You will support patients across the breadth of Dr. Shih and Dr. Seth's practices, which include cosmetic breast, body and facial surgery, gender-affirming facial and body surgery, and reconstruction after breast cancer and skin cancer. Dr. Shih and Dr. Seth see patients primarily in Walnut Creek, and also have a secondary clinic in San Francisco.
Requirements
- Prior experience in plastic surgery, dermatology, aesthetics, or healthcare strongly desired.
- Strong interpersonal, communication, and relationship-building skills
- Sales-oriented mindset grounded in patient education, trust, and ethical advocacy.
- Experience with EMR systems such as EMA, eClinicalWorks, or similar platforms.
- Highly organized with excellent time-management and follow-through skills
- Ability to multitask and manage patients at various stages of care
Responsibilities
- Serve as a primary point of contact for patients undergoing surgical or cosmetic procedures and guide them through the treatment process.
- Educate patients on recommended surgical procedures, alternatives, risks, recovery timelines, and postoperative expectations.
- Coordinate and schedule surgeries, including pre-operative appointments, surgery dates, and post-operative follow-ups.
- Verify insurance coverage and assist patients in understanding treatment costs, authorizations, and payment expectations when applicable.
- Provide clear, accurate, and detailed surgical price quotes, including explanation of fees, timelines, and available financing options when applicable.
- Ensure completion of all required pre-operative documentation, consents, and clearances in a timely manner.
- Coordinate post-operative care instructions, follow-up visits, and patient communications.
Benefits
- 40% off products and procedures and the ability to participate in free annual injectable events.
- Comprehensive medical, dental, and vision benefits.
- Company paid short and long-term disability as well as life insurance.
- Safe Harbor 401K matches up to 4%.
- Flex spending accounts and commuter benefits.
- Employee Assistance Program (EAP) counseling.
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
- Employees accrue PTO from their first day of employment.
- Employees working over 20 hours in a pay period are eligible for 9 paid holidays.
- Pet insurance to cover the healthcare needs of your pets.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
