Surgery Patient Care Coordinator

BluePearl Vet, LLC•Malvern, PA

1d•Onsite

About The Position

BluePearl Pet Hospital in Malvern, PA is seeking an experienced Surgery Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital. This role acts as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow-up calls for both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek.

Requirements

Experienced Surgery Patient Care Coordinator
Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Committed and passionate about enriching lives through remarkable care for pets
Thrives in a fast-paced, dynamic, and rewarding work environment
Team player who enjoys working together on a team to provide quality care for pets

Responsibilities

Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
Coordinate patient flow between multiple specialties
Manage Cornerstone hospital census
Facilitate discharge appointments for all services
Perform patient discharges in coordination with the technical team
Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
Receive and address patient care telephone calls from the general public
Call previous day's ER clients for follow-up feedback for both locations