Florence Eye Center, Patient Care Coordinator

EssilorLuxottica Group•Florence, AL

23d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as a premier destination for vision care in the community. The coordinator handles patient reception and scheduling, communication, financial and insurance processes, office supplies and systems, and other administrative duties. The role requires weekend and evening work as business needs vary by location.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong customer service skills, both internal and external.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer telephone calls promptly in a friendly and courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
Record and update financial information; collect patient charges; and file, collect, and expedite third-party claims.
Maintain office inventory and equipment, anticipate supply needs, work with the Practice Manager to order supplies, and verify deliveries.
Protect confidential medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility according to patients’ current plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Work weekends and evenings as required by business needs, which vary by location.
Meet attendance and daily timekeeping requirements and comply with company policies and dress code.
Perform other administrative responsibilities as assigned by the Practice Manager or as business needs require.