Patient Care Coordinator - Physical Therapy

Pinehurst Surgical Clinic PA • Southern Pines, NC

99d

About The Position

The Patient Care Coordinator serves as a key clinical support and care coordination professional within a multi-specialty clinic. The role helps ensure efficient patient flow throughout the continuum of care by coordinating scheduling, patient education, provider communication, clinical documentation support, and procedures. The coordinator delivers patient service and maintains accurate, compliant clinical processes to support patient outcomes, physician productivity, patient satisfaction, and clinic operations.

Requirements

• High school diploma or equivalent.
• Knowledge of insurance processes, including verification and authorization requirements.
• Familiarity with EMR systems, patient portals, and office communication tools.
• Strong telephone, written, and verbal communication skills.
• Detail-oriented, with strong organizational and multitasking abilities.
• Professional, courteous, team-oriented, patient, calm under pressure, reliable, punctual, proactive, and committed to excellent customer service.
• Maintain confidentiality and adhere to HIPAA regulations.

Nice To Haves

• Associate degree or higher.
• Experience in a medical office, patient registration, or referral coordination.

Responsibilities

• Answer calls promptly using approved scripting and assist patients.
• Route clinical questions to physicians or clinical staff and communicate urgent requests immediately using messaging tools.
• Return phone calls within one business day and ensure urgent calls are addressed immediately.
• Provide accurate messages to staff and task physicians with referring-provider requests.
• Register new patients using the iHealth task list, verify demographics and insurance, and process referrals according to clinic policy.
• Assess insurance requirements, including primary referrals and contracted carriers, before scheduling.
• Schedule appointments and provide directions and pre-appointment instructions to patients.
• Collect payments due at the time of service.
• Perform opening or closing duties, depending on schedule.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED