Patient Care Coordinator

UnitedHealth Group • Pleasanton, CA

5h • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator is an integral member of the provider’s team and serves as the first point of contact for people inquiring about the practice. The role organizes the practice’s daily activities and paperwork, supports patient access operations, and helps ensure staff understand relevant systems and processes. This is a full-time, on-site position at Pleasanton Outpatient Center in Pleasanton, California. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with weekends, holidays, and overtime as needed based on business needs. Job training is offered.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a customer service environment, or in a professional or military setting using a computer and telephone.
• Ability to work Monday through Friday, 7:30 a.m. to 4:00 p.m., including weekends, holidays, and overtime as needed based on business needs.
• Ability to work on site at Pleasanton Outpatient Center, 5860 Owens Drive, Pleasanton, CA 94588.
• Strong interpersonal, communication, and customer service skills.

Nice To Haves

• At least 1 year of experience with prior authorizations.
• At least 1 year of professional experience using electronic charting or electronic medical record (EMR/EHR) systems.
• Experience using Microsoft Office products.
• Experience in a hospital patient registration department, physician’s office, or other medical setting.
• Working knowledge of medical terminology.
• Understanding of insurance policies and procedures.
• Experience in insurance reimbursement and financial verification.
• Ability to perform basic mathematics for financial payments.
• Experience requesting and processing financial payments.

Responsibilities

• Verify insurance eligibility and benefits for assigned accounts using electronic verification systems or by contacting payers directly.
• Use approved scripts when contacting payers directly.
• Identify outstanding balances from prior patient visits and attempt to collect amounts due.
• Train staff on computer systems, new processes, payer updates, and assigned reporting.
• Serve as a Superuser for primary computer systems.
• Proactively identify and lead department process-improvement opportunities.
• Work on special projects as needed.
• Perform the duties of a Patient Access Representative.
• Maintain current knowledge of admission, registration, and pre-registration requirements for all areas.

Benefits

• Paid time off accrued beginning with the first pay period.
• Eight paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Job training and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED