Patient Care Coordinator - Dr. Philip Skiba
About The Position
The Patient Care Coordinator supports patient-facing and administrative operations for Dr. Philip Skiba’s office at Hospital for Special Surgery. The role provides courteous, professional communication with patients, coordinates appointments, referrals, ancillary services, and surgical scheduling, and supports accurate billing, authorization, and medical-record documentation. The coordinator uses electronic medical records and front-desk technology, manages workflow efficiently, and helps maintain team productivity. When covering for the Office Manager, the coordinator fulfills a lead role and may assist with training or coverage for support staff.
Requirements
- High school diploma or equivalent (GED); specialized or vocational courses may be included.
- At least 2 years of healthcare/medical secretary experience.
- Excellent verbal and written communication skills.
- Strong customer-service orientation and exceptional customer-service skills.
- Ability to follow tasks through to completion.
- Strong organizational and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Ability to follow directions or instructions effectively and accurately.
- Ability to work collaboratively as part of a team and offer help to coworkers when needed.
- Detail-oriented.
- Ability to escalate issues appropriately.
- Consistently positive attitude toward work and the work environment.
- Strong computer skills.
- Knowledge of the healthcare industry, including regulations and health insurance.
Nice To Haves
- Experience with Epic.
- Familiarity with medical terminology.
Responsibilities
- Answer phones and greet patients courteously, clearly, and efficiently.
- Communicate appointment information, instructions, and follow-ups promptly through phone, email, or in person, following office protocols.
- Handle patient concerns calmly and escalate them to the administrative manager or clinical staff when appropriate.
- Schedule appointments and ancillary services according to the physician’s or office manager’s protocol.
- Coordinate referral processes accurately and urgently.
- Coordinate surgical scheduling dates, enter them into EPIC, ensure pre-authorization within required timelines, and verify completion of required pre-testing and documentation.
- Communicate proactively with administrative staff and clinical teams to support smooth patient flow.
- Manage patient check-out and facilitate time-of-service payments, including copayments and outstanding balances when needed.
- Obtain authorizations or follow up with appropriate teams on authorization status through completion, as needed.
- Collect information required from patients to support timely billing.
- Document appropriately in patient charts and communicate with physicians and clinical teams in writing.
- Scan patient records according to hospital guidelines.
- Use electronic medical records, scheduling and billing systems, Microsoft Office, phones, scanners, copiers, printers, and other front-desk technology.
- Adapt to new systems, policies, and technologies relevant to office operations.
- Prioritize tasks and manage workload to meet patient needs and departmental goals, including call answer rates.
- Take initiative to resolve issues, assist colleagues, adapt to workflow changes, and support team productivity.
- Fulfill a lead role when covering for the Office Manager during time off.
- Assist with training and coverage for support staff as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
