Patient Care Coordinator - Edina Pediatrics
About The Position
The Dental Specialists Edina Pediatrics is seeking a friendly, organized, and customer-focused Patient Care Coordinator to serve as a first point of contact for patients and help them navigate specialty dental care. The role supports a welcoming patient experience through compassionate service, clear communication, attention to detail, and coordination with doctors and team members. The coordinator greets and assists patients, manages appointments and follow-up communication, answers questions about appointments, billing, and insurance benefits, verifies coverage, maintains patient records, and uses scheduling and practice management software to support daily operations. The position also involves helping resolve patient concerns and contributing to efficient office operations and exceptional patient care. The schedule is Mondays from 7:45 a.m. to 2:15 p.m. for patients and administrative work every other week; Tuesdays through Thursdays from 7:45 a.m. to 4:15 p.m. with patients; and Fridays from 7:45 a.m. to 2:15 p.m. for administrative work only. The wage range is $24.00–$27.15 per hour. Dental experience is welcome but not required; candidates with service-focused experience are encouraged to apply.
Requirements
- Warm, friendly, and professional approach with a passion for helping others.
- Ability to remain calm and adaptable in a fast-paced environment.
- Strong organizational skills and exceptional attention to detail.
- Excellent verbal and written communication skills.
- Strong multitasking and schedule coordination abilities.
- Positive attitude and commitment to outstanding customer service.
- Comfort learning and using new technology and software systems.
- Proficiency with Microsoft Office and general data entry skills.
- Strong problem-solving skills and a proactive approach to supporting patients and teammates.
Nice To Haves
- Dental insurance knowledge is a plus but is not required.
- Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.
- Dental experience is welcome but not required.
Responsibilities
- Create a welcoming and positive experience by greeting, checking in, and assisting patients throughout their visits.
- Coordinate patient schedules, including appointment scheduling, confirmations, and follow-up communication.
- Answer patient questions about appointments, billing, and insurance benefits.
- Verify insurance coverage and assist with patient account management.
- Accurately enter and maintain patient information and records.
- Collaborate with doctors and team members to support efficient office operations and exceptional patient care.
- Use scheduling and practice management software to support daily operations.
- Help resolve patient concerns and identify solutions that support a positive patient experience.
Benefits
- Competitive compensation and a comprehensive benefits package.
- Medical, dental, vision, and orthodontia coverage.
- Paid time off and paid holidays.
- 401(k) with company match and Roth options.
- Health savings account and flexible spending account options.
- Life insurance and short- and long-term disability coverage.
- Pet insurance.
- Employee Stock Purchase Plan purchase options.
- Company-supported continuing education and professional development.
- Opportunities for growth and career advancement.
- Comprehensive training, one-on-one mentoring, and ongoing support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
