PATIENT CARE COORD II (Medical Assistant)- Primary Care Santa Clara- FT Days (8 hour)

Stanford Health Care • Santa Clara, CA

3d • $34 - $38 • Onsite

About The Position

The Patient Care Coordinator II (Medical Assistant) supports day-to-day operations at Stanford Health Care’s Primary Care clinic in Santa Clara. At this foundational level, the role applies job skills, policies, and procedures to complete moderately complex assignments and uses judgment within defined guidelines. The position develops specialty and clinic expertise while contributing to the care delivery team.

The role includes clinical and administrative patient support, clinic preparation and maintenance, record keeping, protocol compliance, and coordination among patients, providers, and staff. Employees are expected to follow Stanford Health Care’s C-I-CARE principles and help deliver an exceptional patient and family experience.

Requirements

• High school diploma or GED, plus one of the following: completion certificate or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or certification through a Medical Board of California-approved medical assistant certifying organization.
• At least one year of overall experience, including external experience.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• Knowledge of and ability to use medical terminology in performing job duties.
• Ability to communicate effectively in speech and writing at a level appropriate for the job, including clear and concise clinical reports and legible handwriting.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
• Ability to work independently and as an integral part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Ability to learn and update clinical knowledge regularly to adapt to a changing healthcare environment.

Nice To Haves

• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and understand population health and disease population concepts and practices, inventory methods, motivation and learning, and customer relationship service concepts and practices.

Responsibilities

• Develop expertise in assigned areas, specialties, or clinics.
• Complete disability paperwork, maintain temperature logs, follow assigned protocols, and support workplace safety and infection prevention within the role’s scope.
• Measure vital signs, weight, and height; room patients; draw labs; assist providers with medication reconciliation; and perform other departmental tasks such as EKGs and ear lavages.
• Handle patient check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Prepare the clinic weekly, stock clinic areas, order medications and supplies, and complete work assignments on time.
• Handle patient phone calls and prescription refills; support clinic operations; manage CRM/In-Basket; and act as a liaison among providers, patients, and staff.
• Follow C-I-CARE standards to support patient- and family-centered interactions and care coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED