Patient Care Coordinator I - Ambulatory Care Float Pool - Relief

Stanford Health Care • Stanford, KY

12d • $32 - $36

About The Position

The Patient Care Coordinator I is an entry-level position responsible for learning and applying job skills, policies, and procedures to complete essential assignments and tasks. The role exercises judgment within defined guidelines to determine appropriate actions and seeks assistance when needed. The position supports patient care, clinic administration and maintenance, and communication and coordination within the care team.

Patient care duties include measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and performing departmental tasks such as EKGs and ear lavage. Clinical administration includes check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection. The coordinator also prepares and stocks the clinic, orders medications and supplies, and completes assigned work in a timely manner. Communication duties include handling patient calls and prescription refills, managing CRM/In-Basket, supporting clinic operations, and serving as a liaison among providers, patients, and staff.

Employees are expected to follow Stanford Health Care’s C-I-CARE principles to support an exceptional patient and family experience, including anticipating needs, guiding patients toward better outcomes, and coordinating care.

Requirements

• High school diploma or GED equivalent.
• One of the following: a certificate of completion or official transcript from a medical assisting program; medical assistant training completed under a licensed physician or podiatrist; or medical assistant certification through a Medical Board of California-approved certifying organization.
• Current American Heart Association Basic Life Support for Healthcare Providers certification.
• No previous experience required.
• Knowledge of medical terminology and ability to apply it in job duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to communicate effectively in speech and writing, including legible handwriting and clear, concise clinical reports.
• Ability to solve problems, identify solutions, follow instructions and standard operating procedures, and work independently as well as as part of a patient care team.
• Ability to demonstrate customer service in interactions with patients, families, and staff, including in high-volume and stressful situations.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Ability to learn and regularly update clinical knowledge and to learn population health and disease population concepts and practices, inventory methods, motivation learning, and customer relationship service concepts and practices.

Responsibilities

• Perform patient care duties, including measuring vital signs, weight, and height; rooming patients; drawing labs; assisting providers with medication reconciliation; and completing special departmental tasks such as EKGs and ear lavage.
• Handle check-in and check-out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Manage weekly clinic preparation, stock clinic areas, order medications and supplies, and complete work assignments in a timely manner.
• Handle patient phone calls and prescription refills; manage CRM/In-Basket and clinic support operations; and serve as a liaison between providers, patients, and staff.
• Apply C-I-CARE standards by anticipating patient and family needs, guiding their actions, and coordinating the complexity of their care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED