Patient Care Coordinator - Dental Assistant - CDPCC

Coast Dental•Bonita Springs, FL

12d

About The Position

Assist the dentist in providing dental treatment, care, and education to patients. The role requires strong knowledge of clinical needs and working knowledge of back-office dental procedures and dental administrative functions. An Expanded Duties Certificate and/or Radiography Certification must be held upon hire or obtained within 90 days after hire. The employee must retain an applicable license or certification and demonstrate proficiency in expanded dental assistant functions within state guidelines and limitations.

Requirements

Active Expanded Functions Dental Assistant (EFDA) certification.
For assistants in Florida, a Registered Dental Assistant (RDA) license or a Certified Dental Assistant (CDA) certificate obtained before May 2009, consistent with state guidelines and limitations.
Radiography licensure.
Retain an applicable Registered, CDA, or EFDA license or certification and demonstrate proficiency in expanded dental assistant functions according to state guidelines and limitations.
Excellent customer service and verbal communication skills.
Ability to work in a high-volume environment.

Nice To Haves

Minimum of one year of dental experience preferred.

Responsibilities

Understand which duties and functions may be delegated to a dental assistant.
Assist with clinical procedures and treatments.
Learn and comply with Coast’s administrative procedures and OSHA laws and safety guidelines.
Maintain Material Safety Data Sheets (MSDS).
Follow state and federal infection-control standards, including wearing protective barriers, disinfecting and sterilizing instruments and treatment areas, and properly disposing of contaminated or biohazardous materials.
Ensure medical histories, medical alerts, consent forms, and other required documentation are reviewed and completed.
Document and chart dental procedures performed during each patient visit according to dentist instructions and legal requirements.
Welcome and escort patients between reception and treatment areas; schedule appointments and assist with confirmation calls.
Provide dental education and information to help patients understand dental health and continuing treatment.
Present treatment plans and proposed continuing treatment professionally and confidentially.
Explain insurance benefits and financial options to patients in nonclinical terms.
Ensure operatories are equipped and stocked, and reorder inventory when necessary.
Follow equipment protocols, including cleaning evacuation systems, lubricating and maintaining dental handpieces, cleaning and maintaining radiograph processors, monitoring and cleaning equipment, cleaning dental lab plaster traps, and maintaining a clean office environment.
Notify the Office Manager of equipment failures or general safety concerns.
Assist with laboratory duties as needed.
Recognize signs of dental emergencies and ensure a proper and timely response, including notifying patients, staff, and emergency medical personnel when necessary.
Meet production standards.
Use and maintain a system for patient follow-up and re-care.
Maintain a professional working environment within the office team.
Attend and participate in morning huddles and regular office meetings.
Follow company uniform and personal hygiene standards.
Attend continuing education and training seminars as scheduled.
Comply with HIPAA regulations and maintain confidentiality.
Perform other duties and responsibilities as assigned.