Patient Care Concierge I

CLAREMEDICA HEALTH PARTNERS LLC•Miami, FL

61d•Onsite

About The Position

At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits – welcome to Claremedica.

Requirements

High School Diploma, GED, or equivalent combination of education and/or experience.
A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
Exceptional oral and written communication skills, time management skills and organizational skills.
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
Mindset focused on resolving problems for patients and achieving team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Ability to act calmly in busy or stressful situations.
Demonstrated strong listening skills.
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
Must be able to type at least 40 WPM.
Skilled in basic phone and computer operation.
Ability to work effectively within role independently and with other team members.
Ability to organize and complete work in a timely manner.
Detail-oriented to ensure accuracy of reports and data.
Proficiency with the ability to problem solve, multitask, and carry out instructions.
Ability to read, write and effectively communicate in English.

Nice To Haves

BLS preferred.
Bilingual is a plus.
HIPAA and AHCA experience preferred.
Healthcare experience preferred.
EMR system experience preferred.

Responsibilities

Serve as a patient advocate, providing exceptional customer service.
Manage patient interactions and ensure the smooth operation of the front office.
Greet and assist patients.
Schedule, reschedule, and confirm appointments for patients.
Check patients in and out.
Manage patient records and phone calls.
Coordinate with medical staff to deliver excellent patient care.
Build strong relationships with patients.
Verify patient demographic-related data and materials.
Obtain and verify insurance information, collect copays and outstanding balances.
Verify each patient is scheduled for the proper appointment types.
Run end-of-day financial reconciliation reports.
Send detailed Telephone Encounters to the corresponding parties.
Scan all necessary documents into the EMR system.
Monitor and process incoming faxes.
Restock office supplies and maintain inventory log.
Maintain cleanliness of the front office and lobby area.
Maintain the confidentiality of patients’ personal information and medical records.
Participate in daily/weekly huddles.
Present patients with customer service surveys and escalate if needed for immediate service recovery.
Perform other duties as assigned.