Patient Care Associate-MSH-KCC 5N Med/Tele-FT-Days-EOW
About The Position
The Patient Care Associate is an integral member of the clinical care team and provides patient care and support activities that promote patient-focused care within the Specialty Service. The role supports registered nurses by assisting with activities of daily living, collecting specimens, performing clinical procedures, maintaining a safe and clean environment, and completing other duties as needed. The associate provides care appropriate to the ages and needs of patients in the assigned area. Responsibilities include taking and documenting vital signs and other assigned data, assisting with procedures and mobility, supporting dietary needs, conducting scheduled patient rounds, and providing observation when required. The role also involves patient and visitor assistance, transport, maintaining supplies and equipment, updating records and systems, and communicating respectfully with patients, families, coworkers, and the broader community. The position requires participation in performance improvement and professional development activities, confidentiality, and compliance with organizational policies.
Requirements
- High school diploma or equivalent.
- Certificate of completion of a medical assistant/patient care assistant program or equivalent, with skills in venipuncture and EKG.
- Documentation of Medical Assistant/Patient Care Associate training.
- Interpersonal skills to communicate and collaborate effectively with other members of the Specialty Service.
- Ability to set priorities, solve problems, exercise proper judgment in difficult situations, and be flexible.
- Sufficient oral and written English skills to communicate effectively.
- Physical stamina and manual dexterity to perform tasks and skills required in the assigned area.
- American Heart Association Heartsaver or BLS certification.
Nice To Haves
- Three to nine months of healthcare experience preferred.
Responsibilities
- Perform clinical, technical, service, and administrative tasks.
- Provide care appropriate to patients’ physical, psychosocial, educational, safety, and age-related needs.
- Measure and record vital signs, including blood pressure, pulse, temperature, and respirations; document intake, output, and other assigned data.
- Obtain and document pain ratings as a fifth vital sign, except in Pediatrics.
- Perform clinical procedures, including specimen collection, blood glucose testing, venipuncture, EKGs, application of compression devices, post-mortem care, and maintenance of skin integrity.
- Prepare for selected procedures and assist registered nurses.
- Assist patients with activities of daily living, including feeding, bathing, toileting, orientation to the clinical environment, ambulation, and mobilization.
- Support dietary functions by delivering and collecting trays, distributing menus, assisting with menu completion, mixing nutritional supplements, reporting changes in eating patterns, and transmitting dietary orders and changes accurately and promptly.
- Maintain a safe, clean, functional environment; assist with room maintenance and patient comfort, including bed stripping and trash removal.
- Provide one-to-one or close observation for safety, elopement risk, or suicide prevention.
- Maintain patient isolation status under RN direction and according to established procedures.
- Perform scheduled hourly care checks and rounds, attending to toileting, comfort, positioning, and pain awareness; notify the RN if rounds are incomplete.
- Use the Vocera system or Mount Sinai phone according to sign-in/sign-out protocol where activated.
- Perform other assigned duties, including generating reports.
- Promote cultural sensitivity and respect patients’ individual needs, beliefs, and diversity in care delivery.
- Greet visitors, answer telephones and the Patient Call System courteously, refer calls appropriately, and escort visitors when needed.
- Bring physical plant and equipment problems to managers’ attention and maintain supplies and equipment.
- Transport patients using stretchers or wheelchairs, transport specimens, and perform emergency transport.
- Deliver flowers to patients; strip units or cubicles; perform emergency clean-up and discharge bed-making.
- Update communication boards and discharge logs; assemble medical records; and update admission, transfer, and discharge systems and processes.
- Participate in departmental performance improvement activities.
- Maintain patient and employee confidentiality and follow the Health Care System’s compliance policies.
- Participate in the development of other staff members, meet regulatory, licensure, and annual health assessment requirements, identify learning needs, and use learning resources.
- Communicate professionally, courteously, and respectfully with patients, families, significant others, hospital staff, and the extended community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
