Patient Care Associate

Maryland Vision Institute•Hagerstown, MD

1d•$18 - $20

About The Position

Vision Innovation Partners is seeking a personable, energetic, and professional Patient Care Associate to support its vision-care practice. The role is responsible for front-desk duties, including greeting patients as they arrive, check-in and check-out, scheduling, and other administrative tasks. The position supports the practice’s focus on patient outcomes and experiences.

Requirements

High school diploma or GED equivalent.
Detail-oriented and able to multitask.
Exceptional customer service skills.
Ability to perform in a fast-paced environment.
Exceptional oral and written communication skills.
Knowledge of MS Office.

Nice To Haves

Knowledge of electronic medical records software.
Healthcare experience; experience is preferred but not required, and training is available for the right candidate.
Bilingual English/Spanish.

Responsibilities

Greet patients professionally in person and on the phone.
Answer questions and issues promptly or refer them appropriately.
Schedule patients efficiently to optimize provider schedules and patient satisfaction.
Notify providers when patients arrive.
Anticipate patient anxieties, provide comfort, and answer questions effectively.
Retrieve and update patient records to ensure treatment information is available.
Verify financial records, collect patient charges, and file and expedite third-party claims.
Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
Provide excellent customer service.