Patient Care Assistant (FGP) - Astoria Queens, Clinical exp needed

NYU Langone Health • Astoria, NY

10d • Onsite

About The Position

The Patient Care Assistant (PCA) supports efficient Faculty Group Practice workflows by performing administrative and patient-care duties. The role includes greeting and registering patients, answering phones, scheduling appointments, escorting patients, preparing exam rooms, and completing clinical tasks within the New York State scope of practice. The PCA takes and records vital signs, assists with specimen collection and provider procedures, and helps prepare patient encounters using the electronic medical record. The position also supports patient access, clinical quality, safety, and a positive patient experience while maintaining patient privacy and following applicable practice guidelines.

Requirements

• High school graduate or equivalent.
• At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
• Working knowledge of English, including verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on positive patient care.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant certification.
• Proficiency in venipuncture and phlebotomy.
• Knowledge of another language.

Responsibilities

• Greet patients and complete check-in, check-out, registration, intake, and related documentation.
• Answer and route calls and messages; schedule routine and follow-up appointments; address patient questions or refer them to the appropriate staff.
• Collect and verify demographic and insurance information, obtain required forms and signatures, and collect co-payments or other time-of-service payments as needed.
• Escort patients and specimens, support patient flow, and prepare exam and treatment rooms for visits.
• Obtain vital signs and perform other tests within the defined scope of practice; assist with lab specimen collection and provider procedures.
• Prepare patient encounters by reviewing and updating relevant medical history, medications, test results, outside records, and other visit information in Epic.
• Use Epic and related systems to review and update patient records, scan documents, manage communications and assigned work queues, and document disclosures and patient communications.
• Explain MyChart and promote its use; assist patients with Check Mate kiosks and Patient Secure enrollment when applicable.
• Ensure appropriate translation services or equipment are available before visits.
• Clean and maintain exam rooms, treatment areas, equipment, and patient spaces according to infection-control and practice standards; stock supplies and report replenishment needs.
• Follow clinical safety procedures, maintain equipment and specimen logbooks, clean and sterilize designated equipment, and follow downtime procedures.
• Maintain patient confidentiality and follow HIPAA, FGP, and medical-record-release guidelines.
• Monitor waiting areas and communicate wait times; collaborate with colleagues and management to resolve patient concerns and support a positive patient experience.
• Apply FGP service standards, including CARES and the LEARN model, and escalate issues when appropriate.
• Complete required annual competencies and remain current on policies, protocols, training, and workflow updates.
• Perform other related duties as needed by providers and supervisors.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED