Patient Care Assistant (FGP) - Astoria Queens, Clinical exp needed
About The Position
The FGP Patient Care Assistant (PCA) supports efficient Faculty Group Practice workflows by performing administrative and patient-care tasks. Duties include welcoming and registering patients, scheduling appointments, answering calls and messages, assisting with check-in and check-out, escorting patients, preparing exam rooms, and completing clinical tasks within the New York State scope of practice. The PCA obtains and records vital signs, assists with specimen collection and provider procedures, and helps prepare patient encounters and maintain accurate records in Epic. The position also involves keeping rooms and equipment clean, stocked, and prepared according to infection-control and practice standards; maintaining patient privacy; coordinating translation services; supporting patient access and quality initiatives; and providing a positive patient experience. The PCA works collaboratively with providers, clinical and office staff, site management, the Patient Access Center, and Central Billing Office. The role is based in Astoria, Queens; the posting does not specify a workplace type or work schedule.
Requirements
- High school graduate or equivalent.
- Working knowledge of English, including verbal, reading, and writing abilities.
- Demonstrated computer skills.
- At least one year of experience as a Patient Care Assistant or Medical Assistant within the last two years.
- Ability to complete multiple tasks efficiently and work effectively in a team environment focused on a positive patient-care experience.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Medical Assistant certification.
- Proficiency in venipuncture and phlebotomy.
- Knowledge of another language.
Responsibilities
- Greet patients and complete check-in, registration, and check-out, including gathering demographic and insurance information, collecting copayments, and obtaining required forms and signatures.
- Answer and route calls and messages, schedule appointments and follow-ups, address patient questions, and document communications and outcomes.
- Escort patients and specimens, support patient flow, monitor waiting areas and wait times, and prepare exam rooms for visits.
- Obtain patient vital signs and other intake information, perform tests within the defined scope of practice, and record information in the electronic medical record.
- Validate patient identity and medical-record information when accessing or updating records; use Epic to review and update patient records and communicate with colleagues and supervisors.
- Prepare patient encounters by reviewing relevant histories, records, test results, medications, imaging, and other visit information.
- Assist with specimen collection and provider procedures, and follow clinical safety logs and applicable practice standards.
- Clean and prepare exam and treatment areas and equipment according to infection-control, practice, and manufacturer standards; stock rooms and supply closets and communicate when supplies need replenishment.
- Coordinate appropriate translation services or equipment before visits and explain the functionality and purpose of MyChart to patients.
- Support patient access, clinical quality, and administrative workflows, including monitoring and completing assigned work queues and in-basket messages.
- Scan and correctly classify documents in Epic, support release-of-information requests within the stated 10-day timeframe, and follow applicable privacy and disclosure guidelines.
- Assist patients with Check Mate kiosks and Patient Secure enrollment, and report device or equipment issues to management.
- Promote a positive patient experience by communicating professionally, anticipating needs, helping resolve concerns, and escalating issues when appropriate.
- Maintain patient privacy and complete annual competencies and required training.
- Perform other related duties as needed by providers and supervisors.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
