Patient Care Advocate

Community Medical Group•Miami, FL

7d•$0 - $18•Hybrid

About The Position

Community Medical Group is seeking a personable, driven, and community-focused Patient Care Advocate to join our team. As a Patient Care Advocate, you will play a vital role in connecting seniors and community members with high-quality healthcare services. This position is responsible for building relationships within the community, educating prospective patients about Community Medical Group's healthcare model, and supporting patient enrollment and retention efforts. The ideal candidate enjoys engaging with people, developing partnerships, and making a meaningful impact on the health and well-being of the communities we serve.

Requirements

High School Diploma or GED required
Minimum of 2 years of sales, business development, community outreach, customer service, or healthcare-related experience required
Proven ability to build and maintain professional relationships with community partners and referral sources
Strong presentation, communication, and interpersonal skills
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office applications required
Strong problem-solving, negotiation, and relationship-building skills
Ability to work independently while collaborating effectively with a team
Valid Florida Driver's License and reliable transportation required
Ability and willingness to travel locally within the community as needed

Nice To Haves

Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred
Experience working with senior populations, Medicare beneficiaries, or healthcare services preferred
Experience utilizing CRM systems such as Salesforce preferred
Bilingual in English and Spanish or English and Creole preferred

Responsibilities

Build and maintain strong relationships with seniors, community organizations, referral partners, and local businesses to generate new patient opportunities
Educate prospective patients on Community Medical Group's services, value proposition, and healthcare model
Conduct outreach activities in community settings, including senior centers, housing communities, health fairs, educational events, and local organizations
Coordinate and participate in community events, presentations, health fairs, and enrollment initiatives
Develop and maintain relationships with insurance agents, brokers, social workers, case managers, senior housing representatives, and community advocates
Identify and pursue opportunities to increase patient engagement and membership growth in target markets
Utilize CRM systems to manage leads, document interactions, and track outreach activities
Create and maintain outreach plans, activity calendars, and community engagement initiatives
Deliver presentations and educational sessions to individuals and groups regarding healthcare services and available resources
Support prospective patients through the enrollment process and maintain engagement beyond their initial appointment
Address patient questions, concerns, and service-related issues while providing exceptional customer service
Collaborate with internal teams to ensure a seamless patient experience and support retention initiatives
Maintain accurate records and reports related to outreach and membership activities
Travel locally throughout the community to conduct outreach and relationship-building activities
Perform additional duties as assigned