Patient Care Advocate | Dripping Springs
About The Position
The Patient Care Advocate provides welcoming, accurate, and considerate service to patients, visitors, and internal and external customers at ARA Diagnostic Imaging. The role greets patients and visitors, identifies the purpose of their visit, and provides appropriate information about exams and procedures, including preparation instructions. It also prepares, processes, and maintains confidential patient records; verifies patient identity; retrieves and processes current insurance information; and checks exam authorization during check-in and billing processes. The position is full-time and on-site in Austin, Texas.
Requirements
- High school diploma or equivalent.
- Excellent customer service and interpersonal skills, with a pleasant, professional demeanor.
- Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
- Excellent organizational skills and attention to detail.
- Knowledge of medical reception tasks, clinic procedures, medical terminology, and paperwork processing requirements.
Responsibilities
- Provide exemplary customer service to internal and external customers with a positive, friendly, and caring attitude.
- Greet patients and visitors, determine the nature of their visit, and provide accurate, appropriate information.
- Provide information about exams and procedures, including preparation information.
- Prepare, process, and maintain confidential records for new and existing patients.
- Verify patient identity and retrieve and process current patient insurance information.
- Check for exam authorization during check-in and billing processes.
Benefits
- Health and wellness coverage options.
- 401(k) with employer offerings.
- Paid time off and paid holidays.
- Incentive and productivity programs where eligible.
- Family planning and telehealth benefits.
- Opportunities for modality cross-training and professional growth.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
