Front Desk Associate- Dripping Springs

Pet Paradise • Austin, TX

5d • Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and their pets at its Dripping Springs resort and help provide a positive guest experience. The role handles check-ins and check-outs, customer communications, cashiering, suite preparation, and coordination with resort leadership and veterinary services. It also includes hands-on pet care, such as walking dogs during drop-off and pickup, managing harnesses, and supporting the cat room, along with maintaining the cleanliness of the entrance, lobby, and restrooms.

This position involves considerable physical labor, including handling pets, walking, and standing for long periods, and requires comfort around dogs of all sizes and the ability to lift up to 60 pounds. Scheduling flexibility is needed to accommodate resort operations, including days, nights, weekends, holidays, and peak times. Pet Paradise describes its work as providing attentive care in a safe, entertaining environment and offers career development and training opportunities.

Requirements

• One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
• Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
• Cheerful, friendly, positive, and team-oriented attitude.
• Strong written and verbal communication skills, with attention to detail, especially in documentation.
• Problem-solving ability to provide guests and customers with a premier experience.
• Comfort around dogs of all sizes and physical ability to lift up to 60 pounds.
• Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
• Flexibility to accommodate resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

• Welcome pet parents and pets as they enter the resort.
• Organize and process check-ins and check-outs.
• Walk dogs during drop-off and pickup, coordinate suite placement, and ensure pets’ needs are met.
• Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
• Complete cashiering and point-of-sale operations.
• Communicate and follow through on requests from pet parents and resort leadership.
• Maintain cleanliness of the entranceway, lobby, and restrooms.
• Maintain, clean, and support the cat room according to resort routines.
• Liaise with the veterinary service team regarding appointment status and arrivals.
• Put harnesses on and take them off during check-in and check-out; be familiar with different harness types.
• Ensure suites are set up for each pet.

Benefits

• Opportunity to apply for the Unleashed Leadership Academy and advancement opportunities into Supervisor and Assistant Manager roles.
• Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
• Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
• Complimentary Pet Day Camp for employees’ dogs.
• 30 days of complimentary pet boarding, excluding holidays.
• On-demand pay through DailyPay.
• Discounted veterinary care and grooming services, depending on location.
• Dog and cat adoption assistance.
• Fitness reimbursement.
• Paid time off for full-time and part-time employees.
• 401(k) savings plan with company match.
• Health, dental, and vision insurance for full-time employees.
• Employee Assistance Program with an added mental health benefit, available to all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed