Patient Billing/Services Representative II (Float) - Occupational Therapy

Washington University in St Louis • Chesterfield, MO

9d • Onsite

About The Position

The Patient Billing/Services Representative II obtains insurance information and referral forms and counsels patients on financial assistance when they are seen in the Occupational Therapy department. The role registers new patients, supports appointment scheduling, explains billing processes, responds to billing inquiries, and assists with basic account maintenance. The position is based in a normal office environment within a patient care setting.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Three years of experience in billing systems and third-party claims and/or a medical office setting, with related customer service experience.
• Basic Life Support certification from the American Heart Association or American Red Cross; certification must be obtained within one month of hire. Online BLS certifications without a skills assessment component are not sufficient.

Nice To Haves

• Customer service
• Effective written communication
• Epic EHR
• Financial information
• Insurance
• Interpersonal communication
• Interpersonal relationships
• Medical billing and coding
• Medical insurance claims
• Office organization
• Organizing
• Professional etiquette
• Scheduling
• Team collaboration

Responsibilities

• Obtain insurance information from patients and counsel them on alternative financial assistance options.
• Register new patients and assist them with completing forms.
• Review the schedule for new patients and make updates when necessary.
• Call patients with appointment reminders and obtain insurance information and referral forms.
• Explain the billing process to patients and answer inquiries from patients and third-party payers.
• Explain the billing process to other staff and assist with basic account maintenance activities.
• Assist patients with insurance questions related to the billing process.
• Assist staff with sending reminder cards and other scheduling duties.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees can participate in a defined contribution 403(b) Retirement Savings Plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family care resources.
• Tuition coverage for employees and family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED